Explanation
[Please Be Sure to Read This First]
1. After placing your order, please wait for an email from us. There is no need for you to contact us first
after placing your order.
We will review your order details and contact you from the email address “@TCGAKKI.com” within one business day.
Please reply to the email you receive with the required information.
*We are closed on Wednesdays.
2. If
You Do Not Receive an Email If you have not received an email within one business day of placing your order, please first check your spam folder.
If the email is not in your spam folder, please contact us via the chat button at the bottom right or via LINE, including your order number.
3. Please confirm where you purchased the instrument. If you purchased your instrument from
TCGAKKI or Advance Guitars, please select “Purchased at Our Store.” If you purchased
it elsewhere, please select “Purchased Elsewhere.”
4. In-store drop-offs are
by appointment only. Please reply to the email you receive from us with your preferred date and time, and we will confirm your appointment. To ensure a
smooth process, please bring your instrument only after your appointment time has been confirmed.
5. We also accept repairs by mail. If you live
far away or find it difficult to visit our store, you can request repairs by mail. If you wish to send your instrument by
mail, please reply to the email you receive from us with “Requesting Mail-In Service.” We will provide instructions on
how to ship it; please review these details before sending your instrument.
[
About Repair Tickets] This is a repair request ticket for TCGAKKI and Advance Guitars.
There is no charge to request a ticket.
After inspecting the condition of your instrument, we will inform you of the necessary work and associated fees.
You are not obligated to proceed with the recommended repairs. You may decide whether to proceed with the repair after reviewing our
explanation and estimate.
Instruments purchased from TCGAKKI, Advance Guitars, or Okubo Gakki may be covered by our adjustment warranty.
*Please note that repairs performed outside the warranty period or for work not covered by the warranty will incur a fee.
[How to
Apply]
① Please register as a member. (Registration is free.)
You must be a registered member on our website to request a repair ticket. →
Click here for membership registration instructions. *If you place an order without
registering as a member, your repair request will be invalid.
② Please check that you are logged in. Tap the account button in the upper-right corner of the
screen; if “Order History” is displayed, you are logged in.
~
Smartphone Screen~ Account button in the top right corner → If the “Order History” screen is displayed, you’re logged in
~PC Screen~
If “Welcome, [Your Name], My Account” is displayed in the top right corner of the screen, you’re logged in
③ From
this page, select the category of the instrument you wish to have repaired (Electric Guitar / Electric Bass / Acoustic Guitar) and add it to your cart.
*Only one application per person per order is valid. Simultaneous applications for multiple items will all be invalid.
~Smartphone screen~
~PC Screen~
④ Confirm that you have selected one repair ticket, then proceed to “Checkout.”
⚠️ Important Notes
-
Repairs are limited to musical instruments owned by the customer.
-
We can only accept one instrument per request.
-
Please reply within one week of receiving the order confirmation notification.
-
After your repair request is accepted, please bring the instrument to our store or mail it to us within one month of your reply. *You are responsible for shipping costs.
-
You must have an account on our website to apply. *Please note that while you can apply
without registering, your application will be invalid. -
We will contact you via email from the @TCGAKKI.com domain. Please ensure your email settings allow you to receive messages from this address.
-
If you have difficulty using the website, our in-store staff can assist you with the application. Please feel free to ask.
📄 Terms of Agreement (Must Read)
By submitting a repair ticket, you are deemed to have agreed to these repair service guidelines.
-
During the repair process, we may contact you regarding estimates or additional work. If we are unable to reach you for more than two weeks, we will suspend the repair and return your instrument via cash-on-delivery.
-
Additionally, if any work has been performed up to that point, we will bill you for the corresponding labor costs via cash on delivery.
- Minors must obtain parental consent to purchase or use this repair ticket (i.e., to have work performed). If we cannot confirm consent, we may postpone the start of work. Please see the [Terms of Service] for details.
If you have any questions, please feel free to contact us. Our entire staff sincerely looks forward to receiving your requests.
Payment & Security
Your payment information is processed securely. We do not store your credit card details or access your credit card information.
Warranty for Used Products
Please click here for detailed warranty terms.
Electric Guitars / Electric Basses / Effectors / Amplifiers (Adjustment Warranty: Up to 5 years)
If your instrument malfunctions or stops producing sound after purchase, we will provide service free of charge. The warranty period varies by product.
Acoustic Guitars (Peace of Mind Warranty: Up to 6 months)
For defects arising from normal use, we will provide free service for either 1 month or 6 months after purchase.
Wind Instruments (Up to 1 Year)
Upon arrival, we clean the interior of the instrument, replace consumables as needed, and perform any necessary repairs and maintenance. If the instrument malfunctions or stops producing sound during normal use, we will repair it free of charge.
◯ There is no warranty on junk items.