Warranty

We will respond free of charge if the product goes out of tune or loses sound after purchase. Please feel free to contact us. The warranty period varies depending on the product.
For more information about the warranty of wind instruments, please contact us.Click herefor information on the warranty for wind instruments.

A fee will be charged for the following
When modifications, special adjustments, etc. are requested
When replacing consumable parts such as batteries
When your watch has been repaired or modified by someone other than us.
When the product is damaged due to the customer's carelessness or intentional act.
When the product is damaged due to the customer's negligence or willful misconduct
Repair of scratches, repainting or polishing
Repair of scratches, repainting and polishing
Replacement and repair
Unwarranted goods

 Please note
Junk items and other non-warranty items are not included.
Please note that there may be cases in which parts are not available for repair, and that the tone and playing feel may change after repair.
Used products are not guaranteed by the manufacturer.
Please bear the shipping costs for sending the repaired product and returning it to us.
Please note that the desired setting or sound may not be obtained due to the condition or construction of the instrument.
Please note that the warranty will not be honored if you do not have your warranty card with you.
If the instrument is not repairable or the cost of repair exceeds the purchase price, the warranty will be void.
In such cases, we will replace the product with a product of equivalent price.
The warranty is limited to the first owner of the product.
Secondary sales are not covered even within the warranty period.

Return Policy
The return policy for purchased used products is as follows
We will accept returns if you contact us within 6 days of receipt of the merchandise. Please note that the customer is responsible for return shipping (including handling charges for cash on delivery) and bank transfer charges for returns at the customer's convenience.
We will not accept returns or refunds if we cannot confirm the return shipment within 7 days from the date of arrival of the merchandise.
In the case of a return due to our failure, we will refund both the shipping and handling costs after confirming the return of the merchandise.
Please note that we cannot accept returns or cancellations for items ordered by the customer, items made to order, items that are delivered after modifications requested by the customer such as refrets, and new items that have been opened.


Trade-in (replacement)
If you no longer like the product or are bored with it, that's okay. Please let us buy it back!
Within one month of purchase, we will trade in your item for 80% of the purchase price (excluding tax).
(The product must be in the same condition as when you purchased it with a sales price of 20,000 yen or more excluding tax. The purchase price must be equal to or greater than the trade-in value. Shipping costs are to be borne by the customer.)
You can buy back the item anytime, even after the *period has passed. You can also buy back only.

Is it OK if I am underage?
Minors are also acceptable for repurchase, however, the consent of a parent or guardian is required. Please print out this "Consent to Purchase" form, fill it out, and bring it with you or send it with the instrument.

Notation about dealers
Secondhand dealer license No. 304360609107
Tokyo Metropolitan Public Safety Commission
Music Solutions Ltd.
1-11-23 Hyakunincho, Shinjuku-ku, Tokyo
Type of merchandise: Tools

Specified International Type Operator Business No. S-3-13-30679
Business operator handling ivory, taimai, etc.
Ministry of the Environment, Ministry of Economy, Trade and Industry

User's Guide

Payment Methods
You can choose from the following payment methods

In case of purchase at a store
Cash, PayPay, shopping loan, and credit card are available.
Shopping loans are available for purchases of 50,000 yen or more in total.
For mail order purchases
1) Bank transfer
Please make payment within 7 days after we have received your inventory confirmation. We will ship the product after confirming the payment.
Please make your payment within 7 days of receipt of the inventory confirmation notice from us.
2) Cash on Delivery
Please pay for the merchandise directly to the courier driver at the time of delivery.
This service is available for orders under 300,000 yen.
3) Credit card and other types of payment
We accept credit cards (Visa/Master, JCB, Amex), apple pay, Google pay, Amazon pay, and PayPal.
4) Internet credit (installment payment)
Available for orders over 50,000 yen.
You will receive an e-mail from our partner, JACCS. Payment frequency and other details can be applied for directly on the web.

Shipping and Cash on Delivery

Cash on delivery fee
Available for orders under 300,000 yen.

~9,999 yen 330 yen (tax included)
~Up to 29,999 yen 440 yen (tax included)
~Up to 99,999 yen 660 yen (including tax)
~Up to 300,000 yen 1,100 yen (tax included)


However, separate calculations will be made for high value, oversized, and overweight items. Please ask the staff in charge for details. Cash on delivery is not available on the Izu Islands (except Oshima and Hachijojima) and the Ogasawara Islands.