With dedicated repair staff on-site, you can rest assured even if your instrument breaks down suddenly, such as the day before a gig. We can inspect instruments brought in on the spot. (Please note that we may not be able to accommodate requests depending on how busy we are.)
TCGAKKI・Advance Guitars・Okubo Gakki: Repair, Adjustment, and Customization
Why Choose TCGAKKI for Repairs
Emergency Repairs Available
Instruments purchased elsewhere are also welcome!
No matter where you bought it, your instrument is just as precious to you.
Let us assist all music lovers.
Extensive Parts Inventory
Instrument repair requires not only technical skill but also a wide variety of parts. To achieve the ideal restoration and repair, we maintain a rich inventory of used and vintage parts from both overseas and domestic sources.
Expertise and Support to Achieve Your Ideal Sound
Our products are sold after being serviced by our dedicated staff
To ensure even beginners can use them with confidence, we carefully inspect and adjust even high-priced vintage instruments, bringing them to peak condition before sale.
We service these instruments with passion so that we can pass on the exquisite craftsmanship of vintage saxophones and the unique tone and charm of well-played guitars and Bass to the next owner!
We also accommodate customization requests
From customizations like pickup replacements and preamp installations to creating your very own original model, we’re here to help make your musical journey more enjoyable!
Please feel free to contact us.
In-store repair booth
In addition to our in-house repair booth, we work closely with external workshops equipped with state-of-the-art facilities, allowing us to handle any repair.
If you have any concerns or questions regarding your instrument, please feel free to consult with us.
Repair Process
STEP 1
Inquiries & Registration
Feel free to contact us via chat.
[Important] Regarding Online Bookings
Customers wishing to have their "Electric Guitar," "Electric Bass," or "Acoustic Guitar" repaired, please purchase a "Repair Ticket (0 yen)" from the link below (add to cart and complete checkout).
*Please note that while the system processes this as a "purchase," no charges will be incurred at this stage.
STEP 2
Bringing in Your Instrument
[Please bring your instrument to the store.
Our repair staff will carefully assess the condition of your instrument and discuss any issues you may have.
STEP 3
Estimate
We will inspect your instrument and provide you with details on the repair work, estimated cost, and estimated completion date.
We will not proceed with repairs without your approval, so rest assured we will not proceed without your consent.
STEP 4
Repair & Adjustment
Our expert staff will perform the work carefully and efficiently.
If we discover any new issues during the process, we may consult with you again.
STEP 5
Pickup & Payment
We will contact you once the repair is complete. Please inspect the finished work at our store.
If everything is in order, please pay the fee, and we will hand over your instrument.
Frequently Asked Questions
Q. How much does it generally cost to repair or adjust a Bass guitar?
Please check the repair pricing page for the Bass guitar for details. We will provide a free estimate after inspecting the actual instrument.
Q. How long does a repair take (turnaround time)?
A: Even for minor repairs or part replacements, we generally need to keep the instrument for a short period to thoroughly assess its condition before proceeding. It will take at least a few days, but if you have a specific schedule in mind, we will do our best to accommodate your needs. Please purchase a repair ticket or contact us via chat in advance to discuss your requirements.
For major repairs involving fret replacement or refinishing, please allow approximately 2 weeks to 1 month. If you are in a hurry due to a live performance, recording, or other commitments, please contact us via chat or other means in advance.
Q. Can you repair instruments purchased at other stores or older vintage instruments?
A: Yes, of course!
At TCGAKKI, we handle a wide range of instruments, including those purchased elsewhere, imported models, vintage instruments, and even those of unknown origin.
Thanks to our repair staff—who have supported TCGAKKI (Kubokan) for over 35 years of experience with various instruments—we can handle each instrument individually, regardless of its condition or history. Please feel free to entrust us with any instrument you have.
Q. If the repair costs seem high, I’m unsure whether I should have it repaired or just buy a new one.
A: While it is our joy to restore your cherished instrument, there are times when repair costs exceed the instrument’s current market value.
In such cases, instead of repairing it, you can trade it in and “upgrade” to a new instrument from our used inventory.
TCGAKKI: Even if your instrument was purchased elsewhere, we’ll increase the trade-in value by 10% when you choose to upgrade.
◼️View our latest selection of used instruments
◼️Consult us about buying or trading in
Q. I live far away. Do you accept repairs by mail?
A: Yes, we accept repairs via mail or courier.
To ensure the same level of precision and explanation as an in-person visit, we proceed by carefully confirming the symptoms and your preferences.
Please start by discussing the issue via chat.
We will also provide clear instructions on how to pack your item and the shipping process.
Q. Can I request "regular maintenance" or "adjustments" even if the device isn't broken?
A: Yes, please feel free to request these services.
Even just a neck adjustment or string height setup during seasonal changes can make your instrument surprisingly easier to play.
By having us check the condition of your instrument regularly, we can address issues before they develop into major repairs, which often results in lower costs for you.
Even if you’re just feeling a slight discomfort, such as thinking, “It’s been a little harder to play lately,” that’s perfectly fine. Please feel free to bring it in.
Q. Can I consult with you about “customizations” such as pickup replacement or wiring modifications?
A: Yes, we’d be delighted to help. Our expert staff will carefully address requests such as “I want to get closer to my ideal sound” or “I want to customize it to my own specifications.”
We can handle a wide range of projects, from pickup replacements, circuit upgrades, and tuning peg replacements to large-scale modifications involving woodworking.
We have a wide selection of replacement parts in stock at our store, so you can plan your project while looking at the actual items.