With dedicated repair staff on hand, you can rest assured even if your instrument breaks down unexpectedly, such as the day before a live performance. We can inspect your instrument on the spot. (Please note that we may not be able to accommodate all requests depending on how busy we are.)
TCGAKKI• Advance Guitars •Okubo GakkiRegarding repair/adjustment/customization
TCGAKKIReasons why our repair service is chosen
Emergency repairs are also available.
We welcome instruments purchased from other stores!
No matter where you bought it, it remains your precious instrument.
Let us help all those who love musical instruments.
Extensive parts inventory
Instrument repair requires not only technical skill but also a wide variety of parts in stock. To achieve ideal restoration and repair, we maintain a large inventory of used and vintage parts from both overseas and domestic manufacturers.
Technology and support to achieve your ideal sound.
Our products are maintained by dedicated staff before being sold.
To ensure that even beginners can use them with confidence, we thoroughly inspect and adjust even expensive vintage instruments to bring them to the best possible condition before selling them.
The exquisite craftsmanship of vintage saxophones, and the guitars that have been played for a long time.BassWe are passionate about servicing each instrument so that we can convey the difference in sound and its unique appeal to our next customer!
We can also accommodate your customization requests.
From customizations such as pickup replacement and preamp installation to creating your own original model, we're here to help make your musical life more enjoyable!
Please feel free to contact us for advice.
Repair booth available inside the store.
We can handle all kinds of repairs thanks to our close collaboration not only with our in-house repair booth but also with external workshops boasting excellent facilities.
If you have any questions or concerns about musical instruments, please feel free to contact us.
Repair process
STEP 1
Inquiries and registration
Please feel free to contact us via chat.
[Important] Regarding applications via the web
"Electric guitar" "ElectricBassCustomers who wish to have their acoustic guitar repaired should purchase a "Repair Ticket (0 yen)" from the link below (add to cart and proceed to checkout).
*Although the system will show "Purchase," please rest assured that no fees will be incurred at this point.
STEP 2
Bringing your instrument
Please bring your instrument to the store.
Our repair staff will carefully inquire about the condition of your instrument and any symptoms you are experiencing.
STEP 3
Estimate
We will diagnose the instrument you entrust to us and inform you of the repair details, estimated cost, and delivery date.
We will only begin work after obtaining your consent; we will never proceed with repairs without your permission.
STEP 4
Repair/adjustment
Our expert staff will perform the work carefully and promptly.
If any new problems are discovered during the work, we may contact you again to discuss them further.
STEP 5
Receiving and Payment
We will contact you once the repair is complete. Please come to the store to check the finished product.
If there are no problems, you will pay the fee and receive the instrument.
[For underage customers]
For repair requests from minors, we will generally only be able to provide consultation, condition check, and preliminary acceptance. For repairs that cannot restore the original condition, such as parts replacement or painting, or for expensive repairs, we will proceed only after obtaining parental consent. For details, please see below.[terms of service]Please take a look.
FAQ
Q. GuitarBassApproximately how much would it cost to repair or adjust it?
For details, see Guitar.BassofRepair price pagePlease check the details. We will provide a free estimate after inspecting the actual equipment.
Q. How long will the repair take?
A: Even for minor repairs or parts replacements, we generally require you to leave your device with us first so that we can thoroughly check its condition. This will take at least a few days, but if you have a specific date in mind for using the device, we will do our best to adjust the schedule in advance.Obtaining a repair ticketorchatPlease contact us for further information.
For major repairs involving fret replacement or repainting, it may take approximately 2 weeks to 1 month. If you are in a hurry for a live performance, recording, etc., please contact us in advance via chat or other means.
Q. Can you repair instruments purchased from other stores or old vintage instruments?
A: Yes, of course!
TCGAKKIWe handle a wide range of instruments, including those purchased from other stores, overseas-made instruments, vintage instruments, and instruments of unknown manufacturers.
I have been observing various musical instruments for over 35 years.TCGAKKIBecause our repair staff have been supporting (Kubokan) for so long, they can treat each instrument individually, regardless of its condition or history. Please feel free to entrust us with any instrument you have in mind.
Q. If the repair costs are likely to be high, I'm wondering whether I should repair it or buy a new one.
A: It is our pleasure to revive your precious instrument, but sometimes the repair costs may exceed the instrument's market value.
In that case, you can trade it in instead of having it repaired and purchase a new instrument from our used inventory.
TCGAKKITherefore, even if you purchased your instrument from another store, we will increase the trade-in value by 10%.
◼️View our latest inventory of used musical instruments.
◼️Inquire about buying or trading in your vehicle.
Q. I live far away. Is it possible to have my item repaired by mail?
A: Yes, we also accept repairs via mail and courier services.
We proceed carefully, confirming your symptoms and wishes, to ensure the same level of accuracy and explanation as if we were doing it in person.
FirstchatPlease consult us about your symptoms.
We will also provide clear instructions regarding packaging methods and shipping procedures.
Q. Can I request "regular maintenance" or "adjustments" even if there is no malfunction?
A: Yes, please do.
Even just adjusting the neck and string height at the change of seasons can make a huge difference in playability.
By having us regularly check the condition of your vehicle, we can often address issues before they escalate into major repairs, which in turn reduces your overall burden.
Even if it's just a slight feeling of discomfort, like "It's become a little harder to play recently," please feel free to bring it in.
Q. Can you also advise on "customizations" such as pickup replacement or wiring modifications?
A: Yes, you are more than welcome. Our expert staff will carefully address your requests, such as "I want to get closer to my ideal sound" or "I want to customize it to my own specifications."
We can handle a wide range of modifications, from pickup replacements, circuit upgrades, and tuning peg replacements to large-scale modifications involving woodworking.
We have a wide selection of replacement parts in stock at our store, so you can plan your project while looking at the actual product.