With dedicated repair staff on-site, you can rest assured even if your instrument breaks down suddenly—such as the day before a live performance. We can inspect instruments you bring in right away. (Please note that we may not be able to accommodate all requests depending on how busy we are.)
About Repairs, Adjustments, and Customizations Okubo Gakki TCGAKKI, Advance Guitars, and Okubo Gakki
Why Choose TCGAKKI for Repairs
Emergency Repairs Available
Instruments Purchased Elsewhere Are Also Welcome!
No matter where you bought it, your instrument is still just as precious to you. Let us help
all music lovers take care of their instruments.
Extensive Parts Inventory
Instrument repair requires not only technical skill but also a wide variety of parts. To achieve the ideal restoration and repair, we maintain a rich inventory of used and vintage parts from both overseas and Japan.
Expertise and Support to Help You Achieve Your Ideal Sound
Our products are sold after being
maintained by our dedicated staff
To ensure even beginners can use them with confidence, we carefully inspect and adjust even high-priced vintage instruments, bringing them to peak condition before sale. We service these instruments with passion so that
we can pass on the exquisite craftsmanship of vintage saxophones and the unique tone and charm of well-played guitars and Bass to our next customers!
We also accommodate
customization requests
From customizations like pickup replacements and preamp installations to creating your very own original model, we’re here to help make your musical journey more enjoyable!
Please feel free to consult with us.
On-site Repair Booth
In addition to our in-house repair booth, we work closely with external workshops that boast extensive facilities, allowing us to handle all types of repairs. If you have any concerns or
questions regarding your instrument, please feel free to consult with us.
Repair Process
STEP 1:
Inquiry & Registration
Feel free to contact us via chat. [
Important] Regarding Online Bookings: Customers wishing to have repairs done on “electric guitars,” “electric Bass,” or “acoustic guitars” must purchase a “Repair Ticket (0 yen)” from the link below (add it to your cart and complete checkout).
*Please note that while the system will process this as a “purchase,” no charges will be incurred at this stage, so please rest assured.
STEP 2 Bringing
in Your Instrument
[Please bring your instrument to our store.
Our repair staff will carefully assess the condition of your instrument and discuss any issues you’re concerned about.
STEP 3
Estimate
We will inspect your instrument and provide you with details on the necessary repairs, an estimated cost, and the estimated completion date. We will not proceed with repairs without your approval.
STEP 4
Repair and Adjustment
Our expert staff will perform the work carefully and promptly. If we discover any new issues during the repair, we may consult with you again.
STEP 5
Pickup & Payment
We will contact you once the repair is complete. Please come to our store to inspect the finished instrument.
If everything is in order, please make your payment, and we will hand the instrument over to you.
Frequently Asked Questions
Q. How much does it generally cost to repair or adjust a guitar or Bass? For
details, please check the guitar and Bass tcgakki.com/pages/repair-guitar" target="_blank" rel="noopener">repair pricing page. We will provide a free estimate for the exact amount after inspecting the instrument in person.
Q. How long does a repair take (turnaround time)?
A: Even for minor repairs or part replacements, we generally need to take the instrument in for a thorough inspection of its condition before proceeding.It will take at least a few days, but if you have a specific schedule in mind, we’ll do our best to accommodate your needs. Please contact us in advance via the E Repair TicketE at tcgakki.com/products/repair-reception-1" target="_blank" rel="noopener">Repair Ticket page or via E chatE at tcgakki.channel.io/" target="_blank" rel="noopener">chat to discuss your schedule.For major
repairs involving fret replacement or refinishing, it may take approximately 2 weeks to 1 month. If you’re in a hurry due to a live performance, recording session, or similar, please contact us via chat or other means in advance.
Q. Can you repair instruments purchased at other stores or older vintage instruments?
A: Yes, of course!
At TCGAKKI, we handle a wide range of instruments, including those purchased elsewhere, those made overseas, vintage models, and even instruments of unknown origin.
Thanks to our repair staff—who have supported TCGAKKI (Kubokan) for over 35 years while working with various instruments—we can address each instrument individually, regardless of its condition or history. Please feel free to entrust us with any instrument you have.
Q. If the repair costs seem likely to be high, I’m unsure whether I should have it repaired or buy a new one.
A: While it brings us great joy to restore your cherished instrument, there are times when the repair costs exceed the instrument’s current market value.
In such cases, instead of repairing it, you can trade it in and “upgrade” to a new instrument from our used inventory.
At TCGAKKI, even if you purchased your instrument elsewhere, we’ll increase the trade-in value by 10% when you choose to upgrade.
◼️tcgakki.com/collections" target="_blank" rel="noopener">View our latest selection
of used instruments◼️tcgakki.com/pages/sell" target="_blank" rel="noopener">Consult with us about buying or trade-ins
Q. I live far away. Do you accept repairs by mail?
A: Yes, we accept repairs via mail and courier services. To ensure the same level of precision
and explanation as an in-person request, we proceed by carefully confirming the symptoms and your preferences. Please start by
discussing the symptoms via chat at tcgakki.channel.io/home" target="_blank" rel="noopener">. We’ll also provide
clear instructions on how to pack your instrument and the shipping process.
Q. Can I request “regular maintenance” or “adjustments” even if my instrument isn’t broken?
A: Yes, please feel free to do so. Even something as simple as a neck adjustment
or string height adjustment during seasonal changes can make your instrument surprisingly easier to play. By having us check the condition of your instrument regularly
, we can address issues before they develop into major repairs, which often results in lower costs for you. It’s perfectly fine to bring it in even if you’re just thinking, “It might have become a little harder to play lately?
” Please feel free to bring it in.
Q. Can I consult with you about “customizations” such as pickup replacements or wiring modifications?
A: Yes, we’d be delighted to help. Our expert staff will carefully address your requests, whether you’re looking to “get closer to your ideal sound” or “create a guitar with
your own unique specifications.” We can handle a wide range of modifications, from pickup replacements, circuit upgrades, and tuning peg replacements to large-scale modifications involving woodworking. We also carry a wide selection
of replacement parts in-store, so you can plan your project while viewing the actual items.