*We are currently temporarily suspending the acceptance of new repair requests.
We plan to resume accepting requests in January 2027.
Guitar and Bass Repairs
How to Request a Repair
To request a repair, please place an order for a “Repair Ticket” available on our website. This procedure applies to instruments purchased from our store as well as those purchased from other retailers.
[Important Notes Regarding Applications] (Click to view details)
Please be sure to review the following information before using our repair service.
- Repairs are limited to instruments owned by the customer.
- We accept only one instrument per repair request.
- All communications from our store will be sent via email. Please ensure your email settings allow you to receive messages from the “@TCGAKKI.com” domain.
- Please note that if we do not receive a response from you within one week of our initial contact, your application will be automatically canceled.
Our entire staff is committed to serving as many customers as possible.
If you have any questions, please feel free to contact us.
Contact: web@tcgakki.com
*Please Note*: An account on our website is required to apply. If you do not have an account, please refer to the page below and register.
For those needing urgent repairs—such as “The sound suddenly stopped before a live performance” or “It broke unexpectedly”—
・Please be sure to contact us via chat or email and specify that you “require same-day repair service.” (Please note that we cannot guarantee we will be able to accept your repair request.)
・While there may be circumstances where we cannot accommodate your request, we will do our best to assist you.
・We cannot accept or process repair requests for items brought in unexpectedly without prior notice. We appreciate your understanding and cooperation.
About Leaving Instruments for Repair (Click to view details)
・We only accept instruments owned by the customer for repair.
・Once you have agreed to the estimate and we have begun work, cancellations are not permitted.
・If we are unable to contact you for more than two weeks after accepting your repair request and sending you a quote or notification regarding additional repairs, we will cancel the repair and return the instrument to you with shipping charges due upon delivery. Additionally, if any work has been performed up to that point, we will bill you for the corresponding labor costs via cash on delivery.
・If you do not pick up your instrument within one month of being notified that the repair is complete, we will return it to you with shipping charges due upon delivery.Nevertheless, if the item is returned to our store and we send an email to the address you provided requesting pickup, but we do not receive a reply within 10 days or a response specifying how you intend to pick it up (the same applies if a cash-on-delivery shipment is returned twice), please be advised that we will deem this an abandonment of ownership and dispose of the item at our discretion.You agree to leave the disposition of the item in our sole discretion. (The same applies if we are unable to reach you by phone or if we do not receive a reply to the email we sent.)
・If other defects or issues are discovered during the repair process, we may contact you regarding a change to the estimate amount.
・Depending on the nature of the repair, a separate estimate fee may apply.
・If an estimate fee is charged, you will be responsible for paying that fee even if you decide not to proceed with the repair.
・Although we will take the utmost care during repairs, we cannot be held responsible for minor damage resulting from the repair process (such as small scratches, dents, slight deterioration, or discoloration).
・The delivery date may change due to various circumstances, such as the repair process.
・For repairs requiring part replacement, we may be unable to source certain parts. In such cases, we will proceed using an equivalent substitute part.
・Parts deemed unusable as a result of replacement will be disposed of unless you specifically request otherwise. If you wish to retrieve these parts, please indicate so on this form.
・In the event of damage occurring while the item is in our care due to unforeseen natural disasters or accidents, we will perform repairs but cannot accept any further liability.
・If a defect occurs in the repaired area, we will perform a re-repair. The repair warranty period is, in principle, 90 days from the date the repair is completed.
・If an item is sent to us by mail for the purpose of adjustment (such as setup changes based on the customer’s playing preferences or feel), it may be difficult to clearly determine the “presence or absence of a defect” as we would with a repair.
・If you wish to have the instrument readjusted, please contact us within one week of its arrival, and we will perform the readjustment at our expense for round-trip shipping, limited to one time.
・Parts other than those repaired, as well as any parts provided by the customer, are not covered by the warranty.
・While we handle all items entrusted to us with the utmost care, please note that we cannot accept any responsibility for minor scratches that occur during storage or changes in condition due to natural aging.
*For requests from minors, we generally limit our services to consultation and condition assessment. Repairs that cannot restore the item to its original condition or involve high costs will proceed only after obtaining consent from a parent or guardian. ([Terms of Service])
Guitar & Bass Repair Price List
“The following are approximate base labor rates. Prices may vary depending on the instrument’s condition and the parts used. We will provide a formal estimate after inspecting the actual instrument.”
◯ Electric Guitars & Basses
Adjustment... 5,000 yen
Pickup Replacement (1 pickup)... 5,000 yen and up
Wiring Repair... 5,000 yen and up
Nut Replacement (includes adjustment)... 15,000 yen and up
Fret Leveling (includes adjustment)......from 36,000 yen
Refret (includes adjustment)...from 90,000 yen
◯Acoustic Guitars
Adjustment...5,000 yen
Nut Replacement (includes adjustment)......from 15,000 yen
Saddle Replacement (includes adjustment)...from 15,000 yen
Bridge Repair (detached and reattached)...from 15,000 yen
Neck Leveling (includes adjustment and saddle replacement)...from 40,000 yen
Refret (includes adjustment)...from 100,000 yen
*All prices exclude tax
Why Choose TC-TUNE for Repairs
Take Advantage of a Second Opinion
Have you ever been turned away by another shop with comments like, “The repair costs will be so high that it’s cheaper to just buy a new one”?
You don’t want to part with an instrument you’re attached to, do you? We welcome consultations for a second opinion on instrument repairs!
With our extensive range of repair methods, TCGAKKI may be able to offer you a better solution—both technically and in terms of cost. Please feel free to consult with us about anything before giving up.
Listening to Your Needs
We don’t just do what you ask—like when you say, “Please do this,” and we simply reply, “Okay!” Our goal is to fulfill your true needs, even those you might not realize yourself. We’ll start by discussing all the details with you. You might be surprised that we’re a little different from your typical repair shop, but let’s work together to find the best solution.
For customers who live too far away to visit our shop, we also offer mail-in repair services. To ensure you feel at ease, we’ll send you photos of the repair progress via email and can proceed with the work while consulting with you over the phone or via email.
Extensive Inventory of Rare Parts
Have you given up because you couldn’t find the right parts?
Instrument repair requires not only technical skill but also the efficient use of period-correct parts and woods, as well as a diverse inventory of components.
To meet any request, we source even the most unlikely parts to bring your instrument back to life.
To achieve the ideal restoration and repair, we stock not only Gibson and Fender parts but also vintage Japanese-made parts.
Even if you think it’s impossible, please feel free to consult with us.
Frequently Asked Questions
Q. Is the repair estimate free? Can I cancel after seeing the price?
A. Yes, estimates are free. Our expert staff will personally inspect the condition of your guitar or Bass and recommend the best course of action along with an accurate cost estimate.
Please rest assured that if you are not satisfied with the estimate amount or details, you can cancel as long as work has not yet begun.
(*You will be responsible for return shipping costs in the event of cancellation.)
Even if you’re “unsure whether to have it repaired,” please feel free to contact us first for an initial assessment of its current condition.
Q. Can you repair guitars or Basses purchased from other stores?
A. Yes, of course. We’re happy to accept instruments purchased from other stores or acquired through online auctions and the like.
You’re also welcome to seek a second opinion from us regarding instruments that other shops have told you “can’t be repaired” or “you should replace.”
At TC-TUNE, we leverage our extensive stock of vintage parts and unique expertise to help restore instruments you’ve nearly given up on.
Q. How long does it take to complete a repair? Can you handle rush repairs (same-day service)?
A. The standard turnaround time is approximately 2 weeks to 1 month from the time we receive your instrument, but this may vary depending on the nature of the repair and our current workload.
If you have a specific need—such as “I need it fixed quickly because I have a live performance coming up”—please be sure to contact us in advance via chat or email, clearly stating that you “require same-day repair service.” We’ll do our best to accommodate your request as flexibly as possible.
Q. My instrument is quite old, and I was told it couldn’t be repaired because parts aren’t available. Can you repair it?
A. Please feel free to consult with us. At TCGAKKI, we maintain a large inventory of genuine parts for older guitars and Basses, as well as compatible vintage parts.
We specialize in repairs and restorations using parts that are difficult to obtain at typical repair shops.
Q. I live far away—can I request a repair by mail?
A. Yes, we accept repair requests via shipping from anywhere in Japan.
After applying for a repair ticket, please send your instrument to our shop.
Upon arrival, our repair technician will assess the condition and discuss the repair plan with you via email or phone.
We strive to provide the same peace of mind as an in-person visit by sending you photos of the repair progress as we work.
Q. What kinds of modifications (customizations) do you offer?
A. We offer a wide range of services, including pickup replacement and wiring modifications, as well as component installation and the addition of special switches.
Even if you have only a general idea—such as “I want a fuller sound” or “I want to reduce noise”—our experienced staff will propose specific customization options.
Q. What payment methods do you accept? Is it possible to pay in installments?
A. Yes, we accept various payment methods.
In-store, you can pay with cash, credit cards, and digital payment methods.
For mail-order requests (online sales), in addition to credit card payments and bank transfers, you can also use a shopping loan (installment payments).
Q. Can you repair instruments that are quite old?
A. Yes, please leave it to us. TC-TUNE specializes in vintage guitar repairs, so handling instruments that are several decades old is our area of expertise.
Our repair technicians, who are well-versed in the unique issues specific to older instruments—such as warping of the wood and deterioration of parts due to aging—will carefully restore your instrument without compromising its value or tone.
We can handle even difficult cases that “other shops have turned down,” as well as repairs requiring rare vintage parts, thanks to our extensive inventory.
Notice Regarding Changes to the Guitar and Bass Repair Request Process
We are pleased to announce that we have fully resumed accepting instrument repair requests from customers, which had previously been handled via a lottery system. In response to your feedback, we have reorganized our intake process and are now able to accept repair requests from all customers.