To request a repair, please place an order for a “Repair Ticket” available on our website. This procedure applies to instruments purchased from our store as well as those purchased from other retailers.
Guitar and Bass Repairs
How to
Request a Repair
[Important Notes Regarding Requests] (Click to view details)
Please be sure to review the following information before using our repair service.
- Repairs are limited to instruments owned by the customer.
- We accept only one instrument per application.
- All communications from our store will be sent via email. Please ensure your email settings allow you to receive messages from the “@tcgakki.com” domain.
- Please note that if we do not receive a response from you within one week of our initial contact, your application will be automatically canceled.
Our entire staff is committed to serving as many customers as possible. If you have any questions
, please feel free to contact us.
Contact: tcgakki.com">web@tcgakki.com
*Please Note*: An account on our website is required to apply. If you do not have an account, please refer to the page below and register.
If you need urgent repairs
—such as “My instrument suddenly stopped producing sound right before a live performance” or “It broke unexpectedly”—please be sure to contact us via chat or email and specify that you “require same-day repair service.” (Please note that we cannot guarantee we will be able to accept your repair request.)
• While there may be circumstances where we are unable to accommodate your request, we will do our very best to assist you. • We cannot accept or process repair requests
for instruments brought in without prior notice. We appreciate your understanding and cooperation.
About Leaving Instruments for Repair (Click to view details)
・We only accept instruments owned by the customer for repair.
・Once you have agreed to the estimate and we have begun work, cancellations are not permitted
. ・If we are unable to contact you for more than two weeks after accepting your repair request and sending you a quote or notification regarding additional repairs, we will cancel the repair and return the instrument to you with shipping charges due upon delivery. Additionally, if any work has been performed up to that point, we will invoice you for the corresponding labor costs via cash on delivery. ・If you do not pick up your instrument within
one month of being notified that the repair is complete, we will return it to you with shipping charges due upon delivery.Nevertheless, if the item is returned to our shop and we send an email to the email address you provided requesting pickup, but we do not receive a reply or a response specifying the specific method of pickup within 10 days (the same applies if a cash-on-delivery shipment is returned twice), please be advised that we will deem this an abandonment of ownership and dispose of the item at our discretion.You agree to leave the disposition of the item in our sole discretion. (The same applies if we are unable to reach you by phone or if we do not receive a reply to the email we sent.) ・If other defects or
issues are identified during the repair process, we may contact you regarding a change to the estimate. ・Depending on the nature of the repair
, a separate estimate fee may apply.
・If an estimate fee is charged, you will be responsible for paying that fee even if you decide not to proceed with the repair. ・While we take the
utmost care during repairs, we cannot be held responsible for minor damage resulting from the repair process (such as small scratches, dents, slight changes in condition, or discoloration).
・Delivery dates may change due to various factors, such as the repair process
. ・For repairs requiring part replacement, we may be unable to source certain parts. In such cases, we will proceed using an equivalent substitute. ・Parts deemed unusable
as a result of replacement will be disposed of unless you specifically request otherwise. If you wish to retrieve these parts, please indicate so on this form.
・In the event of damage occurring while the instrument is in our possession due to unforeseen natural disasters or accidents, we will perform repairs but cannot accept any further liability. ・If a defect occurs in the repaired area
, we will perform a re-repair. The repair warranty period is, in principle, 90 days from the date the repair is completed. ・If an instrument is sent to us
by mail for the purpose of adjustment (such as setup changes based on the customer’s playing preferences or feel), it may be difficult to clearly determine the “presence or absence of a defect” as we would with a repair.・If you wish to have your instrument readjusted, please contact us within one week of its arrival. We will perform the readjustment once at our expense, covering both ways shipping.
・Parts other than those repaired, as well as any parts provided by the customer, are not covered by this warranty.
・While we handle all items entrusted to us with the utmost care, please note that we cannot accept any liability for minor scratches that occur during storage or changes in condition due to natural aging.
Guitar and Bass Repair Price List
“The following are approximate base labor rates. Prices may vary depending on the condition of the instrument and the parts used. We will provide an official estimate after inspecting the actual instrument.”
◯ Electric Guitar/Bass Adjustment... 5
,000 yen Pickup Replacement
(1 pickup)...... 5,000 yen
~ Wiring Repair... 5,000 yen
~ Nut Replacement (includes adjustment)... 15,000 yen
~ Bridge Resurfacing (includes adjustment)... 36,000 yen
~ Refret (includes adjustment)... 90,000 yen~
◯ Acoustic Guitar Adjustment
... 5,000 yen Nut Replacement
(includes adjustment)......15,000 yen and up Saddle
Replacement (includes adjustment)...15,000 yen and up Bridge Detachment Repair
...15,000 yen and up Iron Leveling
(includes adjustment and saddle replacement)...40,000 yen and up Refret
(includes adjustment)...100,000 yen and up *All
prices exclude tax
Why Choose TC-TUNE for Repairs
Take Advantage of a
Second Opinion
Have you ever been turned away by another shop with comments like, “The repair costs will be so high that it’s cheaper to just buy a new one”? You don’t want to part with
an instrument you’re attached to, do you? We welcome consultations for a second opinion on instrument repairs! At TCGAKKI, where we pride
ourselves on our wide range of repair methods, we may be able to offer you a better solution—both in terms of technical expertise and repair costs. Please feel free to consult with us about anything before giving up.
Listening to
Your Needs
We don’t just do what you ask—like when you say, “Please do this,” and we simply reply, “Okay!” Our goal is to fulfill your true needs, even those you might not realize yourself. We’ll start by asking you all sorts of questions. You might be surprised—it’s a bit different from a typical repair shop—but let’s work together to find the best solution.
For customers who live too far away to visit our shop, we also offer mail-in repair services. To ensure you feel at ease, we’ll send you photos of the repair progress via email and can proceed with the work while consulting with you over the phone or via email.
A Plentiful Supply of
Rare Parts
Have you given up because you thought a part was unavailable?
Instrument repair requires not only technical skill but also the efficient use of period-correct parts and woods, as well as a diverse inventory of components. To meet
any request, we source even the most unexpected parts to bring your instrument back to life. To
achieve the ideal restoration and repair, we stock not only Gibson and Fender parts but also vintage Japanese-made parts.
Even if you think it’s impossible, please feel free to contact us
Frequently Asked Questions
Q. Is the repair estimate free? Can I cancel after seeing the price?
A. Yes, estimates are free of charge. Our expert staff will personally inspect the condition of your guitar or Bass and recommend the best course of action along with an accurate cost estimate. Please rest assured
that if you are not satisfied with the estimate amount or details, you can cancel as long as we haven’t started the work.
(*Please note that you will be responsible for return shipping costs in the event of cancellation.)
Even if you’re “undecided about whether to have it repaired,” please feel free to contact us first for an initial assessment of its current condition.
Q. Can you repair guitars or Bass purchased at other stores?
A. Yes, of course. We’re happy to accept instruments purchased at other stores or acquired through online auctions and the like.
Please
also feel free to use our services for a second opinion on instruments that other shops have told you “can’t be repaired” or “you should replace.” At TC-TUNE, we leverage our extensive stock of vintage parts and unique expertise to help restore instruments you’d almost given up on.
Q. How long does it take to complete a repair? Can you handle rush repairs (same-day service)?
A. Our standard turnaround time is approximately 2 weeks to 1 month from the time we receive your instrument, though this may vary depending on the nature of the repair and our current workload. If you have a specific
need—such as “I have a live performance coming up soon and need it fixed quickly”—please be sure to contact us in advance via chat or email, clearly stating that you “require same-day repair service.” We will do our best to accommodate your request as flexibly as possible.
Q. My instrument is quite old, and I was told it couldn’t be repaired because parts aren’t available. Can you still repair it?
A. Please feel free to consult with us. At TCGAKKI, we maintain a large inventory of genuine parts for older guitars and Bass, as well as compatible vintage parts. We specialize in repairs and restorations using
parts that are difficult to obtain at typical repair shops.
Q. I live far away—can I request a repair by mail?
A. Yes, we accept repair requests via mail-in from anywhere in Japan. After applying
for a repair ticket, please send your instrument to our shop. Upon
arrival, our repair technician will assess its condition and discuss the repair plan with you via email or phone. We strive to provide the same level of reassurance
as an in-person visit by sending you photos of the repair progress as we work.
Q. What kinds of modifications (customizations) do you handle?
A. We offer a wide range of services, including pickup replacements and wiring modifications, as well as component installations and the addition of special switches. Even if you have a
vague idea—such as “I want a fuller sound” or “I want to reduce noise”—our experienced staff will propose concrete customization plans.
Q. What payment methods do you accept? Is installment payment available?
A. Yes, we accept various payment methods.
In-store, you can pay with cash, credit cards, and electronic money. For mail-order requests
, in addition to credit card payments, bank transfers, and cash on delivery, shopping loans (installment payments) are also available.
Q. Can you repair instruments that are quite old?
A. Yes, please leave it to us. Since TC-TUNE specializes in vintage guitar repairs, handling instruments that are decades old is our greatest strength.
Our repair technicians are well-versed in the unique issues specific to older instruments—such as warping of the wood and deterioration of parts due to aging—and will carefully restore them without compromising the instrument’s value or tone. We can also handle difficult cases that “other shops have turned down,
” as well as repairs requiring rare vintage parts, by drawing on our extensive inventory.
Notice Regarding Changes to the Guitar and Bass Repair Request Process
We are pleased to announce that we have fully resumed accepting instrument repair requests from customers, which had previously been handled via a lottery system. In response to your feedback, we have reorganized our intake process and are now able to accept repair requests from all customers.