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How to Request a Repair
Guitar Repair: Bass
How to Request a Repair
Repair requests are accepted by ordering the 'Repair Ticket' available on our store's homepage. This procedure applies equally to instruments purchased at our store and those purchased at other stores.
[Important Notes Regarding Applications] (Click to expand details)
When using our repair service, please ensure you understand the following points:
- Repairs are limited to instruments owned by the customer.
- Only one instrument per repair application will be accepted.
- All communications from our store will be sent via email. Please ensure your email settings allow reception from the domain " @tcgakki.com ".
- If we do not receive a response from you within one week of our initial contact date, your application will be automatically canceled. Please be aware of this in advance.
We will continue to strive to serve more customers in the future.
If you have any questions, please feel free to contact us.
We look forward to your continued support of TCGAKKI and Advance Guitars.
Contact: web@tcgakki.com
※Important Notice※ An account on our website is required to apply. Customers without an account are kindly requested to register by following the instructions on the page below.
If you need urgent repairs, such as "Sound suddenly stopped before a live performance" or "It broke unexpectedly,"
・Please always call us in advance to discuss. (This does not guarantee repair acceptance)
・Depending on circumstances, we may or may not be able to assist, but we will do our utmost to help.
・We cannot accept or handle repairs for items brought in unexpectedly without prior contact. We appreciate your understanding and cooperation.
About Repair Drop-Offs (Click for details)
・Repairs are limited to instruments owned by the customer.
・Once work begins after you agree to the estimate, cancellation is not possible.
・If we are unable to contact you for over two weeks after accepting your repair and contacting you regarding the estimate or additional repairs, we will halt the repair and return the instrument to you collect on delivery. Furthermore, if work has been performed up to that point, we will charge the corresponding labor fee via cash on delivery.
・If you do not collect your instrument within one month after notification of repair completion, we will return it to you collect on delivery.Furthermore, if the consigned item is returned to our shop and we send an email to the provided address requesting pickup, but receive no reply or specific instructions for pickup within 10 days (including cases where cash-on-delivery shipments are returned twice), we will consider ownership abandoned and dispose of the consigned item at our discretion. Please be aware of this policy in advance.You agree that the disposition of the items entrusted to us is entirely at our discretion. (This also applies if we cannot reach you by phone or receive no reply to our emails.)
・If other faults or issues are discovered during the repair process, we may contact you to revise the estimate amount.
・Depending on the repair work, a separate estimate fee may apply.
・If an estimate fee is incurred, you will be responsible for paying it even if you decide not to proceed with the repair.
・While we exercise utmost care during repairs, we cannot be held responsible for minor damage (small scratches, dents, slight discoloration, or deterioration) resulting from the repair process.
・Delivery dates may change due to various circumstances, including the repair process.
・For repairs requiring part replacement, certain parts may not be available. In such cases, we will proceed using equivalent substitute parts.
・Parts deemed unusable after replacement will be disposed of unless specifically requested otherwise by the customer. Customers wishing to retrieve parts must indicate this in writing on this document.
・In the event of damage occurring during our custody due to unforeseen natural disasters or accidents, we will perform the necessary repairs but cannot accept further liability.
・If a problem occurs with the repaired area, we will repair it again. The repair warranty period is generally 90 days from the repair completion date.
・When items are sent by mail for adjustments (such as setup changes based on the customer's playing preferences or feel), it may be difficult to clearly determine the "presence or absence of a problem" as with repairs. ・If you wish for a re-adjustment, please contact us within one week of arrival. We will perform one re-adjustment at our expense, covering both ways shipping.
・Parts not covered by the repair work, or any materials provided by the customer, are excluded from the warranty.
・While we handle entrusted items with the utmost care, please understand that we cannot be held responsible for any minor scratches occurring during storage or changes in condition due to aging.
Please utilize our Second Opinion service:
Have you ever been turned away by another shop with comments like, "Repair costs will be too high, so buying new would be cheaper"?
You don't want to part with an instrument you're attached to, right? We welcome consultations for second opinions on instrument repairs!
With TCGAKKI's extensive range of repair methods, we might be able to offer a better solution—both technically and cost-wise. Before giving up, feel free to consult us about anything.
Listening to Your Needs
We don't just do what you ask us to do. We aim to fulfill your true needs, even those you might not realize yourself. We start by listening to all your requirements. This approach might surprise you as it differs from typical repair shops, but let's work together to find the best solution.
For customers unable to visit due to distance, we also offer mail-in repair services. To ensure your peace of mind, we can send photos of the repair progress via email and proceed with the work while consulting with you over the phone or email.
Secure a wide variety of rare parts
Have you given up because you couldn't find the part?
Instrument repair requires not only skill, but also the efficient use of period-correct parts and woods, along with a diverse inventory of components.
To meet any request, we secure even the most unexpected parts to restore your instrument.
To achieve ideal restoration and repair, we stock not only Gibson and Fender parts, but also domestic vintage components.
Even if you think it's impossible, please consult us once.
Guitar・Bass Notice Regarding Changes to Instrument Repair Acceptance Procedures
We are pleased to announce that we have fully resumed accepting instrument repair requests from all customers. In response to your feedback, we have enhanced our reception system and are now able to accept repair requests from every customer.