Description
This is TCGAKKIAdvance Guitars' repair service ticket (free of charge) This is a free ticket for Advance Guitars' repair service.
If you would like to order a repair, please add the "Repair Ticket" on this page to your cart and place your order. This procedure is,common regardless of whether the instrument was purchased at our store or at another store.This procedure is the same regardless of whether the instrument was purchased at our shop or at another shop.
Please be sure to read the following "How to Use" and "Notes" before applying.
📌 How to use
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Application PeriodAny time (no registration fee is required)
Application Procedure
①Register as a member. →. Click here to see how to register as a member.
②Please check your login status.
~Smartphone Screen
Account button in the upper right corner of the screen → If the "Order History" screen is displayed, it is OK.
〜PC screen
If "Welcome 00, My Account" is displayed in the upper right corner of the screen, it is OK.
③From this page, select the category of the instrument you wish to repair (electric guitar/electric guitar)Bass/ Acoustic Guitar) and add it to your cart. *One application per person. Valid for only one ticket at a time. Only one application per person is valid. Multiple applications will not be accepted.
~Smartphone screen
〜PC screen
④ Please confirm that you have one repair ticket and proceed to "Checkout".
⚠️ Notes
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Repair subject to,Only instruments owned by the customeronly for instruments owned by the customer himself/herself.
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per application,Only one instrument can be acceptedper application.
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After notification of acceptance confirmation,Reply within 1 weekPlease reply within one week after receiving the confirmation of receipt.
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After repair acceptance is completed,Bring it to the store or mail it to us within one month of receiving your reply.Please bring it to the store or send it by mail within one month after receiving a reply. The customer is responsible for all shipping costs.
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To apply,account on our web site is required for this service.Please note that you can apply even if you are not registered. Please note that applications can be submitted without an account, but will not be accepted.
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Please contact us at @tcgakki.com domain. Please make sure that you are set up to receive such messages.
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If you have difficulty using the web, our in-store staff can apply on your behalf. Please feel free to contact us.
📄 Agreement (required reading)
At the time you apply for a repair ticket,Notes on this repair acceptancetoYou are deemed to have agreed to the following terms and conditions.。
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During the repair process, we may contact you for estimates or additional work. At that time,If we are unable to contact you for more than 2 weeks, we will stop the repair.and the instrument will be returned freight collect.We will send the instruments back to you by
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Also, if there is any work that has occurred up to that point,charge for the commensurate work by cash on delivery.If there is any work that has already been done, you will be billed for the corresponding work by cash on delivery.
If you have any questions, please feel free to contact us. We look forward to working with you.
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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Warranty for Used Products
Detailed warranty terms and conditionsHerePlease see
Electric Guitar/ElectricBass/Effector/Amplifier (Adjustment Warranty: Up to 5 Years)
If your product malfunctions or stops producing sound after purchase, we will provide free service. The warranty period varies by product.
Acoustic Guitar (Peace of Mind Warranty: Up to 6 months)
We will provide free service for any defects arising from normal use within one month or six months after purchase.
Wind instruments (up to 1 year)
Upon arrival, we perform internal cleaning, replace consumables as needed, and carry out necessary repairs and maintenance. Should the instrument malfunction or cease to produce sound during normal use, we will address the issue free of charge.
◯Junk items come with no warranty.