Explanation
[Please check this first]
1. After placing your order, please wait for an email from our store.
You do not need to contact us beforehand after placing your order.
We will review your order and contact you within 1 business day with "@tcgakki.We will contact you from an email address ending in ".com".
Please reply to the email you received with the necessary information.
*We are closed on Wednesdays.
2. If you do not receive an email
If you do not receive an email within one business day of placing your order, please first check your spam folder.
If you still haven't received the email in your spam folder, please contact us via the chat or LINE link in the bottom right corner, including your order number.
3. Please check the store where you purchased it.
TCGAKKI・If you purchased your instrument from Advance Guitars, please select "Purchased from our store".
For instruments purchased elsewhere, please select "Purchased from another store."
4. Bringing items to the store is by appointment only.
Please reply to the email you receive from our shop with your preferred date and time, and we will confirm your reservation date and time.
To ensure a smooth experience, please bring your instrument only after your reservation date and time have been confirmed.
5. We also accept repairs by mail.
Even if you live far away or are unable to visit our store, you can request repairs by mail.
If you would like your order to be mailed, please reply to the email you receive from us with "Mail delivery requested".
We will provide you with instructions on how to send the item by mail, so please check the details before sending it.
[About Repair Tickets]
This isTCGAKKIThis is a ticket for requesting repairs at Advance Guitars.
Ticket applications are free.
After inspecting the instrument's condition, we will inform you of the necessary work and fees.
You are not obligated to request the services we have outlined.
You can decide whether or not to proceed with the repair after reviewing the explanation and estimate.
TCGAKKIAdvance GuitarsOkubo GakkiInstruments purchased from us may be covered by an adjustment warranty.
*Services outside the warranty period or those not covered by the warranty will be subject to a fee.
[How to apply]
①Please register as a member. (Registration is free.)
To apply for a repair ticket, you must register as a member on our website.
→ Click here for instructions on how to register as a member.
*If you place an order without registering as a member, your repair request will be invalid.
②Please check your login status.
If you click the account button in the upper right corner of the screen and "Order History" is displayed, you are already logged in.
~Smartphone screen~
Click the account button in the upper right corner of the screen → If the "Order History" screen is displayed, then it's OK.
~PC screen~
If you see "Welcome, [Your Name] - My Account" in the upper right corner of the screen, then everything is OK.
③From this page, select the category of the instrument you want to repair (electric guitar/electricBassSelect (Acoustic Guitar) and add to cart.
*Applications are limited to one person per person. Only one ticket is valid per use. Multiple applications submitted simultaneously will be considered invalid.
~Smartphone screen~
~PC screen~
④ Please confirm that you have one repair ticket and proceed to "Checkout".
⚠️ Notes
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The items to be repaired are:Only instruments owned by the customer themselves are accepted.I will leave it at that.
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For each application,Only one instrument is accepted.is.
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After receiving the confirmation notice,I will reply within one week.Please do so.
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After the repair request is completed,Please bring it to the store or mail it within one month of receiving our reply.Please do so. *Shipping costs will be borne by the customer.
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To apply,You will need an account on our website.is.
*Please note that while it is possible to apply without registering, your application will be invalid. -
Please contact us @tcgakki.com We will send the email to our domain. Please ensure your email settings allow you to receive emails from this domain.
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If you have difficulty using the website, our in-store staff can apply on your behalf. Please feel free to contact us.
📄 Terms and Conditions (Please read carefully)
At the time you apply for a repair ticket,Important notes regarding repair requeststoWe will consider this as your consent.。
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During the repair process, we may contact you regarding estimates or additional work.If we are unable to contact you for more than two weeks, we will cancel the repair.And the instrument is Please return it via cash on delivery.I will do so.
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Also, if there was work that had been done up to that point,We will charge you a reasonable service fee via cash on delivery.I will do so.
- For the purchase and use of this ticket (for the work to be performed), minors require parental consent. If consent cannot be confirmed, the start of the work may be suspended. For details, please see below.[terms of service]Please take a look.
If you have any questions, please feel free to contact us. Our entire staff looks forward to receiving your requests.
Scheduled for shipment
Payment & Security
Your payment information is processed securely. We do not store your credit card details or access your credit card information.
Warranty information for used products
For detailed warranty conditions, see below.HerePlease take a look.
Electric guitar / electricBass/Effector/ Amplifier (Adjustment warranty: up to 5 years)
If your product malfunctions or stops producing sound after purchase, we will provide free repairs. Warranty periods vary depending on the product.
Acoustic guitar (with extended warranty: up to 6 months)
We will provide free support for any defects that occur during normal use for one or six months after purchase.
Wind instruments (maximum 1 year)
Upon arrival, we perform internal cleaning, replace consumables as needed, and carry out necessary repairs and maintenance. If the instrument malfunctions or stops producing sound during normal use, we will provide free service.
◯There is no warranty on junk items.