*Please be sure to read the description. Repair Ticket (0 yen) [Okubo Gakki]

[Please Be Sure to Read This First]

1. After placing your order, please wait for an email from us.
There is no need for you to contact us first after placing your order.
We will review your order details and contact you from an email address ending in “@tcgakki.com” within one business day.
Please reply to the email you receive with the required information.
*We are closed on Wednesdays.

2. If You Do Not Receive an Email
If you have not received an email within one business day of placing your order, please first check your spam folder.
If the email is not in your spam folder, please contact us via the chat button in the lower right corner or via LINE, including your order number.

3. Please confirm where you purchased the instrument
For instruments purchased at Okubo Music Store, please select “Purchased at Our Store.”
For instruments purchased elsewhere, please select “Purchased at Another Store.”

4. In-store drop-offs are by appointment only
Please reply to the email you receive from us with your preferred date and time to schedule your appointment.
To ensure a smooth process, please bring your instrument only after your appointment time has been confirmed.

5. We also accept repairs by mail.
Customers who live far away or have difficulty visiting our store can request repairs by mail.
If you wish to send your instrument by mail, please reply to the email you receive from us with “Request for Mail-In Service.”
We will provide instructions on how to ship your instrument; please review these details before sending it.

[About Repair Tickets]
This is a repair request ticket for instruments purchased from Oku Kanko Gakki.
Applying for a ticket is free.
After inspecting the condition of your instrument, we will inform you of the necessary work and fees.
You are not required to proceed with the recommended repairs.
You can decide whether to proceed with the repair after reviewing the explanation and estimate.
Instruments purchased from Oku Kanko Gakki may be covered by our tuning warranty.
*Work performed outside the warranty period or not covered by the warranty will incur a fee.

[How to Apply]

① Please register as a member. (Registration is free.)
You must be a registered member of our website to apply for a repair ticket.
→ Click here for membership registration instructions
*If you place an order without registering as a member, your repair request will be invalid.

② Please verify that you are logged in.
Click the account button in the upper-right corner of the screen; if “Order History” is displayed, you are logged in.

~Smartphone Screen~
Tap the account button in the upper-right corner of the screen → If the “Order History” screen appears, you’re logged in

~PC Screen~ 

If “Welcome, [Your Name], My Account” is displayed in the top right corner of the screen, you’re logged in

③ On this page, select whether the item was purchased from our store or another retailer, then add it to your cart.
　*Applications are limited to one ticket per person per transaction. Simultaneous applications for multiple tickets will all be invalidated.

④ Confirm that there is one repair ticket, then proceed to “Checkout.”

⚠️ Important Notes

• Repairs are limited to musical instruments owned by the customer.
  

• We can only accept one instrument per application.

• Please reply within one week of receiving the order confirmation notification.

• After your repair request is accepted, please bring the instrument to our store or mail it to us within one month of your reply. *You are responsible for shipping costs.

• You must have an account on our website to apply.
  *Please note that while you can submit an application without registering, it will not be accepted.

• We will contact you via email from the @tcgakki.com domain. Please ensure your email settings allow you to receive messages from this address.

• If you have difficulty using the website, our in-store staff can assist you with the application. Please feel free to ask for help.
  

📄 Terms of Agreement (Must Read)

By submitting a repair ticket, you are deemed to have agreed to these repair service terms and conditions.

• During the repair process, we may contact you regarding estimates or additional work. If we are unable to reach you for more than two weeks, we will suspend the repair and return the instrument to you via cash-on-delivery.

• Additionally, if any work has been performed up to that point, we will bill you for the corresponding labor costs via cash on delivery.

• Minors must obtain parental consent to purchase or use this repair ticket (i.e., to have work performed). If we cannot confirm consent, we may postpone the start of work. Please see the [Terms of Service] for details.

If you have any questions, please feel free to contact us. Our entire staff sincerely looks forward to receiving your requests.