guitar·BassRepair

• We only repair instruments that belong to the customer.
・Cancellations are not possible after you have agreed to the estimate and work has begun.
- If we are unable to contact you for more than two weeks after receiving your instrument for repair and attempting to provide an estimate or request additional repairs, we will cancel the repair and return the instrument to you via cash on delivery. Furthermore, if any work has already been done, we will charge you for the appropriate work via cash on delivery.
If you do not pick up your item within one month of receiving notification that the repair is complete, we will return it to you with shipping costs paid by us. However, if the item is returned to our store and we send you an email requesting you to pick it up, but we do not receive a reply or a response indicating specific pickup methods within 10 days (the same applies if the item is returned to us twice with shipping costs paid by us), we will consider it an abandonment of ownership and dispose of the item at our discretion. Please be aware of this in advance. You agree to leave the handling of your item to our discretion. (The same applies if we are unable to reach you by phone or if you do not reply to the email we send.)
If other malfunctions or symptoms are discovered during the repair process, we may contact you to inform you of a change in the estimated cost.
Depending on the nature of the repair, an additional estimate fee may be required.
- If an estimate fee is incurred, you will be responsible for paying the estimate fee even if you do not proceed with the repair.
While we will take the utmost care during repairs, we cannot be held responsible for minor damage (small scratches, dents, slight deterioration, discoloration, etc.) resulting from the work.
・Delivery dates may change due to various circumstances such as the work process.
・In the case of repairs requiring parts replacement, we may not be able to provide all parts. In such cases, we will proceed with a substitute of equivalent quality.
- Parts deemed unusable after replacement will be disposed of unless otherwise requested by the customer. If you wish to have the parts taken away, please indicate this in this form.
・In the event of damage to your item while it is in our care due to unforeseen natural disasters or accidents, we will repair it, but we cannot accept any further responsibility.
If any problems occur with the repaired area, we will repair it again. The repair warranty period is generally 90 days from the date of completion of the repair.
- When we receive an instrument by mail for adjustment purposes (such as setup changes based on the customer's playing preferences or feelings), it may be difficult to determine whether there is a clear "malfunction" as in the case of a repair.
If you require readjustment, please contact us within one week of arrival, and we will adjust it once at our expense (round-trip shipping costs).
- The warranty does not cover areas other than the repair work performed, nor does it cover any parts provided by the customer.
While we will handle your items with the utmost care, please understand that we cannot be held responsible for any minor scratches or changes in condition due to aging that may occur while your items are in our care.

*For minors, requests will generally be limited to consultation and condition check. Repairs that cannot restore the item to its original condition or expensive repairs will only proceed after obtaining parental consent.[terms of service]）