Guitar Repair: Bass

・Repairs are limited to instruments owned by the customer.
・Once work begins after you agree to the estimate, cancellation is not possible.
・If we are unable to contact you for over two weeks after accepting your repair and contacting you regarding the estimate or additional repairs, we will halt the repair and return the instrument to you collect on delivery. Any work completed up to that point will be billed accordingly via cash on delivery.
・If you do not collect your instrument within one month of notification of repair completion, it will be returned to you collect on delivery.Furthermore, if the consigned item is returned to our shop and we send an email to the provided address requesting pickup, but receive no reply or specific instructions for pickup within 10 days (including cases where cash-on-delivery shipments are returned twice), we will consider ownership abandoned and dispose of the consigned item at our discretion. Please be aware of this policy in advance.You agree that the disposition of the items is entirely at our discretion. (This also applies if we cannot reach you by phone or receive no reply to our emails.)
・If additional faults or issues are discovered during the repair process, we may contact you to revise the estimate amount.
・Depending on the repair work, a separate estimate fee may apply.
・If an estimate fee is incurred, you will be responsible for paying it even if you decide not to proceed with the repair.
・While we exercise utmost care during repairs, we cannot be held responsible for minor damage (small scratches/dents, slight discoloration/alteration, etc.) resulting from the work.
・Delivery dates may change due to work processes or other circumstances.
・For repairs requiring part replacement, certain parts may be unavailable. In such cases, we will proceed using equivalent substitute parts.
・Parts deemed unusable after replacement will be disposed of unless specifically requested by the customer. Customers wishing to retrieve parts should indicate this in this document.
・In the event of damage occurring during our custody due to unforeseen natural disasters or accidents, we will perform the necessary repairs but cannot accept further liability.
・If a problem occurs with the repaired area, we will repair it again. The repair warranty period is generally 90 days from the repair completion date.
・When items are sent by mail for adjustments (setup changes based on the customer's playing preferences or feel), it may be difficult to clearly determine the presence or absence of a defect, as with repairs.
・If you wish for a re-adjustment, please contact us within one week of arrival. We will perform one re-adjustment at our expense, covering both ways shipping.
・Parts not covered by the repair work, or parts provided by the customer, are not covered by the warranty.
・While we handle entrusted items with the utmost care, please understand that we cannot be held responsible for any minor scratches or changes in condition due to aging that occur during storage.