Terms of Use

Terms of Use
The following outlines requests and important points for your attention when using this site.
1. Copyright and Related Matters
The reuse of all information on this site, including text, images, and other content,
(including commercial use, reproduction, duplication, copying, or sale). Furthermore, our company shall not be held liable for any damage or harm incurred by you or any third party arising from the use of such information.
For details, please see the following. >> Site Policy
2. Regarding Inquiries
Please include your full name when sending emails. Please note that we generally cannot respond to emails using anonymous names or nicknames.
3. Regarding Sold Items
We cannot provide any information, including pricing, regarding sold products. Please understand that we cannot accommodate requests to stop displaying or delete such information.
4. Disclaimer (Contract Invalidity Due to Mistake)
We exercise utmost care in pricing displayed on this site. However, due to human error or other factors, prices shown may occasionally differ from actual selling prices. In such cases, we deeply apologize but reserve the right to correct (change) prices or cancel orders based on our judgment, in accordance with Article 95 of the Civil Code ("Contracts Void Due to Mistake"). We appreciate your understanding in advance.

Basic Policy on Customer Harassment

We at Music Solutions Co., Ltd. (TCGAKKI/Advance Guitars/Okubo Gakki/TC-TUNE) strive daily to contribute to world peace and enrich individual music lives through actions that delight our customers. Through our business, we receive heartfelt feedback such as "I'm glad I chose you""My musical life has become richer." However, while extremely rare, we have observed instances of excessive demands on employees and acts of customer harassment (*). To maintain a positive relationship with our customers, protecting our employees from such acts of customer harassment is essential. Therefore, we have established our "Basic Policy on Customer Harassment." We sincerely ask for your understanding.

※Definition of Customer Harassment

Based on the "Corporate Manual for Countermeasures Against Customer Harassment" issued by the Ministry of Health, Labour and Welfare in February 2022, we define customer harassment as "complaints or remarks from customers where, considering the appropriateness of the request itself, the means or manner used to achieve that request is inappropriate, and where such means or manner harms the working environment of employees."

Examples of Excessive Demands/Customer Harassment

*This list is not exhaustive.

  • Psychological or physical attacks, or intimidating words and actions
  • Violence, verbal abuse, intimidation, threats, assault, defamation, insults, etc.
  • Statements or writings that insult or deny the character of our employees
  • Unjust or excessive demands
  • Demanding services beyond socially acceptable norms, forcing responses, or prolonged detention
  • Repeated requests or inquiries
  • Demands for apologies without reasonable justification
  • Demands for punishment of our employees
  • Unreasonable demands for in-person interactions
  • High-pressure, commanding tone or behavior
  • Actions, words, or demands exploiting a position of advantage
  • Defamation, stalking, or privacy violations against our employees
  • Denial of personality or discriminatory remarks
  • Defamation on SNS or the Internet
  • Other acts deemed illegal, etc.

 

Response to Customer Harassment

・If we determine that such behavior has occurred, we may refuse to provide services or respond to your requests.
・If we deem the conduct to be malicious, we will consult with the police and/or attorneys and take appropriate action.

Regarding Employee Awareness and Training

  • We conduct training on responding to customer harassment.
  • We have established an internal framework for handling customer harassment incidents.
  • We collaborate with external experts such as police and attorneys to ensure the most appropriate response.

Request to Our Customers

Should any customer make excessive demands or engage in behavior constituting customer harassment, we will respond in accordance with this policy. We appreciate your understanding. We will continue striving to build better relationships with our customers.