Regarding trade-ins (replacements)

 

Regarding trade-ins (replacements)
Don't worry if you don't like it anymore or get tired of it. Please let us buy it back from you!!
If you trade in your old device within one month of purchase, we will give you 80% of the purchase price (excluding tax).
(This offer applies to items with a pre-tax selling price of 20,000 yen or more, in the same condition as when purchased, and with a purchase price equal to or greater than the trade-in value. Shipping costs are the responsibility of the customer.)
*Even if the period has passed, it's okay; we'll buy it back anytime. We're also happy to buy it back only.

About the warranty

TCGAKKI: Electric guitar / electricBass/Effector/amplifier

◎Warranty details (Adjustment warranty: up to 5 years)
If your product malfunctions or stops producing sound after purchase, we will provide free repairs. Please feel free to contact us. Warranty periods vary depending on the product.

◎The following cases will incur a charge.
If you require modifications, special adjustments, etc.
- When consumable parts such as batteries need to be replaced.
- If repairs or modifications are performed by a shop other than ours.
- Damage caused by customer negligence or intent
- Processing and modification of components
- Repairing scratches, repainting, and polishing
- Repairs and parts replacements necessary for settings tailored to your preferences.
- Products without warranty

◎Please note in advance
- Products without warranty, such as junk items, are not covered.
- In some cases, repairs may be impossible due to difficulties in supplying certain parts, and the tone or playing feel may change after repair.
Used items do not come with a manufacturer's warranty.
Please bear the shipping costs for sending and returning the item for repair.
- Due to the condition and structure of the instrument, it may not be possible to achieve your desired settings or sound.
- If you do not bring your warranty certificate, the product will not be covered under warranty.
If the item is irreparable or the repair cost exceeds the purchase price, we will replace it with an item of equivalent value.
• Warranty coverage is limited to the original owner who purchased the product.
- Products that have been resold are not covered, even if they are within the warranty period.

Advance Guitars: Acoustic Guitars / Ukuleles / Banjos

◎Warranty details (Peace of mind warranty: up to 6 months)
For one or six months after purchase, we will provide free support for the following defects under normal use.
- Playing problems such as buzzing or muffled sounds
• Bracing detachment, bridge detachment, binding detachment
• If the string height has changed significantly since purchase
*Please note that the customer is responsible for the shipping costs incurred when sending strings, consumable/replacement parts, and repair items, as well as when returning them.

◎The following cases will incur a charge.
• Cracks, fissures, discoloration, and deformation of the wood.
*Please note that due to the nature of the product, even under normal use, there will be a charge.
• Adjustments, replacements, and repairs as needed to suit your preferences.
*Includes string height and saddle adjustment, neck ironing and reset, fret leveling, scratch repair and repainting, etc.
• Modifications, special adjustments
• Replacement of consumable parts such as batteries, nuts, and saddles.
• Processing and modification of components
• Damage caused by customer negligence or intentional actions
Damage or malfunction caused by natural disasters

◎Please note in advance
• Electrical components such as pickups and preamps, as well as accessories other than the instrument itself, are not covered by the warranty.
• In some cases, repairs may be impossible due to difficulties in supplying certain parts. Also, the tone and playability may change after repair.
• Used items do not come with a manufacturer's warranty.
• Due to the condition and structure of the instrument, it may not be possible to achieve your desired settings or sound.
• If you do not bring this warranty certificate, or if the product has been repaired or modified by a store other than ours, it will not be covered under warranty.

◎If you have any problems,
If you encounter any problems while using the product, please contact our store first. We will take full responsibility for any adjustments or repairs that are not covered under warranty.

*Warranty conditions and period changed on 2025/3/13

Okubo Gakki: All wind instruments

◎Warranty details (maximum 1 year)
Upon arrival, we perform internal cleaning, replace consumables as needed, and carry out necessary repairs and maintenance. If the instrument malfunctions or stops producing sound during normal use, we will provide free service.

◎The following cases will incur a charge.
• If you require processing of keys or parts, or modifications or special adjustments.
• If you have had adjustments or repairs done by someone other than our store, or by yourself.
• When replacement of consumables (pads, corks, felt, etc.) is required.
• If the damage is caused by the customer's negligence or intent.
• Repair of scratches, repainting and polishing, and cleaning of the inside of pipes.
• Replacements and repairs required for settings tailored to your preferences.

◎Please note in advance
• Used items do not come with a manufacturer's warranty.
Please bear the shipping costs for sending and returning the item for repair.
Due to the condition and structure of the instrument, we cannot guarantee your desired settings.
• If you do not bring this warranty certificate, the product will not be covered under warranty.

 

Is it okay for minors?
We can purchase items from minors, but parental consent is required.Purchase AgreementPlease print out the form, fill it out, and bring it with you or send it along with your instrument.

 

Regarding reservations
The reservation period is within 3 business days, including the date of your request.
If you need to extend the reservation period due to unavoidable circumstances, please be sure to contact us.

 
Regarding your purchase
The sale is finalized once you have decided to purchase and received a deposit.
The sales period is one week.
If you cancel your purchase after it has been sold, or if you do not purchase the item within the purchase period, your purchase will be invalidated. In either case, the deposit will not be refunded.


Regarding the storage of your purchased items 
If you do not pick up your item within 30 days of purchase, we will send it to you via cash on delivery. However, if the item is returned to our store and we do not receive a reply within 10 days from you after sending an email to the email address you provided requesting you to pick it up (this also applies if the cash-on-delivery shipment is returned twice), we will consider it an abandonment of ownership and dispose of the item at our discretion. You agree to leave the handling of your item to our discretion. (This also applies if we are unable to reach you by phone or if you do not reply to our email.)


Regarding the appraisal and receipt of items
We will only appraise instruments that belong to the customer.
We will contact you once the assessment is complete, so please proceed with the necessary procedures.
If you are not satisfied with the appraisal, we will promptly return your item. (Please note that if you request delivery, shipping costs will be charged to you upon delivery.)
If you do not complete the necessary procedures or pick up your items within 30 days of receiving the appraisal notification, we will return them to you with shipping costs paid by us. However, if your items are returned to us and we send you an email requesting you to pick them up, but you do not reply within 10 days or provide specific instructions for pickup (this also applies if the items are returned twice with shipping costs paid by us), we will consider this as abandonment of ownership and dispose of your items at our discretion. You agree to leave the handling of your items entirely to our discretion. (This also applies if we are unable to reach you by phone or if you do not reply to our emails.)


Regarding repairs 
• We only repair instruments that belong to the customer.
・Cancellations are not possible after you have agreed to the estimate and work has begun.
- If we are unable to contact you for more than two weeks after receiving your instrument for repair and attempting to provide an estimate or request additional repairs, we will cancel the repair and return the instrument to you via cash on delivery. Furthermore, if any work has already been done, we will charge you for the appropriate work via cash on delivery.
If you do not pick up your item within one month of receiving notification that the repair is complete, we will return it to you with shipping costs paid by us. However, if the item is returned to our store and we send you an email requesting you to pick it up, but we do not receive a reply or a response indicating specific pickup methods within 10 days (the same applies if the item is returned to us twice with shipping costs paid by us), we will consider it an abandonment of ownership and dispose of the item at our discretion. Please be aware of this in advance. You agree to leave the handling of your item to our discretion. (The same applies if we are unable to reach you by phone or if you do not reply to the email we send.)
If other malfunctions or symptoms are discovered during the repair process, we may contact you to inform you of a change in the estimated cost.
Depending on the nature of the repair, an additional estimate fee may be required.
- If an estimate fee is incurred, you will be responsible for paying the estimate fee even if you do not proceed with the repair.
While we will take the utmost care during repairs, we cannot be held responsible for minor damage (small scratches, dents, slight deterioration, discoloration, etc.) resulting from the work.
・Delivery dates may change due to various circumstances such as the work process.
・In the case of repairs requiring parts replacement, we may not be able to provide all parts. In such cases, we will proceed with a substitute of equivalent quality.
- Parts deemed unusable after replacement will be disposed of unless otherwise requested by the customer. If you wish to have the parts taken away, please indicate this in this form.
・In the event of damage to your item while it is in our care due to unforeseen natural disasters or accidents, we will repair it, but we cannot accept any further responsibility.
If any problems occur with the repaired area, we will repair it again. The repair warranty period is generally 90 days from the date of completion of the repair.
- The warranty does not cover areas other than the repair work performed, nor does it cover any parts provided by the customer.

 

please
While we will handle your items with the utmost care, please understand that we cannot be held responsible for any minor scratches or changes in condition due to aging that may occur while your items are in our care.

 

Information about the retailer
Antique dealer license No. 304360609107
Tokyo Metropolitan Public Safety Commission
Music Solutions Co., Ltd.
1-11-23 Hyakunincho, Shinjuku-ku, Tokyo
Types of items handled: Tools

Designated International Species Business Operator, Business Operator Number: S-3-13-30679
Businesses that handle ivory, hawksbill turtles, etc.
Ministry of the Environment and Ministry of Economy, Trade and Industry