Terms of Use
This section outlines important points and precautions we ask you to take when using this website.
1. Regarding copyright, etc.
Unauthorized use of any information on this site, including text, images, and other content, is prohibited.
(Commercial use, reproduction, copying, and sale are prohibited.) Furthermore, we shall not be held liable for any damages or losses incurred by you or any other third party as a result of this information.
For more details, please see the link on the right. >> Site Policy
2. Inquiries
Please include your real name when sending an email. Please note that we generally cannot reply to emails sent anonymously or using nicknames.
3. Regarding sold items
We cannot provide any information, including pricing, regarding sold items. Please also note that we cannot accommodate requests to remove or delete listings.
4. Disclaimer (Contract invalid due to mistake)
While we take the utmost care in displaying prices on this website, human error may occasionally cause the displayed price to differ from the actual selling price. In such cases, we sincerely apologize, but based on Article 95 of the Civil Code, "Invalidation of Contract Due to Mistake," we reserve the right to correct (change) the price or cancel your order at our discretion. Thank you for your understanding.
terms of service
[Regarding use by customers under 18 years of age (minors)]
To ensure that even minors can enjoy shopping with peace of mind, we have established the following rules.
■ About purchasing and ordering products
For customers under 18 years of age, the consent of a parent or guardian is generally required for purchasing, reserving, paying a deposit for, or placing a pre-order for any products. (This applies to musical instruments, amplifiers, and other high-value items.)Effector、consignmentIf you purchase high-value items such as vintage or used goods, we may contact your guardian to confirm their consent.
■ Regarding repair requests
Because repair work involves changes to the condition of the product, requests from minors working alone will, in principle, be limited to "consultation, condition check, and preliminary acceptance." Actual work commencement, formal estimate approval, and "repairs that cannot restore the original condition" or "high-cost repairs" involving parts replacement, woodworking, painting, etc., will only proceed after obtaining consent from a parent or guardian.
■ Handling of personal information
Personal information such as names, phone numbers, and email addresses received from underage customers will be used solely for the purposes of providing estimates and completion notifications for requested items, order confirmation, and obtaining consent from guardians as necessary.
Basic policy on customer harassment
We are Music Solutions Co., Ltd.TCGAKKI/Advance Guitars/Okubo GakkiTC-TUNE strives to contribute to world peace and individual musical lives through actions that bring joy to our customers, and we work diligently every day with this goal in mind. While we are grateful to receive feedback such as "I'm glad I chose you" and "My musical life has been enriched" through our business, we occasionally encounter excessive demands on our employees and acts of customer harassment (*). In order to maintain a good relationship between our company and our customers, it is essential to protect our employees from such acts of customer harassment, and therefore we have created our "Basic Policy on Customer Harassment." We humbly ask for your understanding.
*Definition of customer harassment
Based on the "Customer Harassment Countermeasures Corporate Manual" issued by the Ministry of Health, Labour and Welfare in February 2022, we define customer harassment as "a complaint or behavior from a customer in which, in light of the validity of the content of the request, the means and manner of fulfilling the request are inappropriate, and the means and manner of fulfilling the request harm the working environment of employees."
Examples of excessive demands and customer harassment
*This list is not limited to these examples.
- Mental and physical attacks and intimidating behavior
- Violence, abusive language, intimidation, threats, assault, defamation, insult, etc.
- Statements and writings that insult or deny the dignity of our employees.
- Unfair and excessive demands
- Demands for excessive service provision, coercion to comply, and prolonged detention that are considered excessive by societal standards.
- Repeated requests and inquiries
- Unreasonable demand for an apology
- Request for punishment of our employees
- Unfair demands for in-person service
- Overbearing, commanding tone and behavior
- Actions, words, and demands that take advantage of a position of power.
- Defamation, stalking, and invasion of privacy against our employees
- Denial of personality, discriminatory remarks
- Defamation and slander on social media and the internet
- Other acts deemed to be illegal, etc.
Responding to customer harassment
If we determine that any of the prohibited actions have occurred, we may refuse to provide services or address your concerns.
If we determine that the actions are malicious, we will take appropriate action after consulting with the police and lawyers.
Regarding employee notification and awareness
- We conduct training on how to handle customer harassment.
- We have established an internal system to handle customer harassment incidents.
- To ensure a more appropriate response, we will collaborate with external experts such as the police and lawyers.
A request to our customers
If a customer makes excessive demands or engages in customer harassment, we will respond in accordance with this policy. Thank you for your understanding. We will continue to strive to build better relationships with our customers.