Terms of Use
The following outlines the requests and precautions we ask you to observe when using this site.
1. Copyright and Other Rights
The reuse of all information on this site, including text, images, and other content
(including commercial use, reproduction, duplication, copying, and sale) is strictly prohibited. Furthermore, our company shall not be held liable for any damages or losses incurred by you or any third party arising from such information.
For details, please see the link on the right. >> Site Policy
2. Regarding Inquiries
Please include your full name when sending an email. Please note that, as a general rule, we cannot reply to emails sent anonymously or using nicknames.
3. Regarding Sold Items
We cannot provide any information, including prices, regarding products that have already been sold. Please also note that we cannot accommodate requests to suspend or remove listings.
4. Disclaimer (Contract Invalidity Due to Mistake)
We take the utmost care in listing product prices on this site; however, due to human error or other factors, the prices displayed on the site may differ from the actual selling price. In such cases, we sincerely apologize, but in accordance with Article 95 of the Civil Code (“Invalidity of Contracts Due to Mistake”), we may, at our discretion, correct (change) the price or cancel your order. We appreciate your understanding in advance.
Terms of Use
Basic Policy on Customer Harassment
We at Music Solutions Co., Ltd. (TCGAKKI/Advance Guitars/Okubo Gakki/TC-TUNE) strive to contribute to world peace and the musical lives of individuals through actions that delight our customers, and we dedicate ourselves to our daily operations with this goal in mind. Through our business, we receive feedback such as “I’m glad I ordered from you”or “My musical life has been enriched.” However, on rare occasions, we have observed excessive demands placed on our employees or acts of customer harassment (*). To maintain a positive relationship between our company and our customers, it is essential to protect our employees from such acts of customer harassment. Therefore, we have established this “Basic Policy on Customer Harassment.” We sincerely ask for your understanding.
*Definition of Customer Harassment
Based on the “Corporate Manual for Countermeasures Against Customer Harassment” issued by the Ministry of Health, Labour and Welfare in February 2022, we define customer harassment as “complaints or conduct from customers in which, considering the validity of the request’s content, the means or manner used to fulfill that request are inappropriate, and such means or manner harm the working environment of employees.”
Specific Examples of Excessive Demands and Customer Harassment
*This list is not exhaustive.
- Mental or physical attacks and intimidating behavior
- Violence, verbal abuse, intimidation, threats, physical harm, defamation, insults, etc.
- Remarks or writings that insult our employees or deny their dignity
- Unreasonable or excessive demands
- Demands for services that exceed social norms, coercion to comply, or prolonged detention
- Repeated requests or inquiries regarding the same matter
- Demands for an apology without reasonable grounds
- Demands for disciplinary action against our employees
- Demands for unfair treatment during in-person interactions
- High-handed or commanding tone or behavior
- Behavior, speech, or demands that exploit a position of superiority
- Slander, stalking, or invasion of privacy directed at our employees
- Denial of personal dignity or discriminatory remarks
- Defamation on social media or the internet
- Any other acts deemed illegal, etc.
Response to Customer Harassment
・If we determine that such conduct has occurred, we may refuse to provide services or respond to your request.
・If we deem the behavior to be malicious, we will consult with the police or legal counsel and take appropriate action.
Regarding Employee Awareness and Education
- We conduct training on how to handle customer harassment.
- We have established an internal system to handle incidents of customer harassment.
- To ensure the most appropriate response, we collaborate with external experts such as the police and lawyers.
Request to Customers
If a customer engages in behavior that constitutes excessive demands or customer harassment, we will respond in accordance with this policy. We appreciate your understanding. We will continue to strive to build better relationships with our customers.