TCGAKKIThe largest used and vintage musical instrument specialty store in Japan, we have researched and studied over 100,000 musical instruments since 1989, and have been the largest used and vintage musical instrument specialty store in Japan,The history and internal structure of the instruments.informationWe have been providing information on the history and inner workings of musical instruments to Japan and the world. Our customers include not only well-known musicians, but also some of the most prestigious music stores in the U.S. and world-class collectors.

Smash Hits" used to be located in Yutenji.

The term "Japan Vintage" was coined by the staff at the time to distinguish it from the US vintage guitars purchased at guitar shows in the US in the 80s, and also to express respect for the high quality of Japanese instruments. The "Ishi Logo" used by Fernandez, Inc. in the late 70's, which regrettably ended its business, also originated from the name "Ishi Nandes" that we used at that time.

Today, it is known as the U.S. "TMG Guitar」「Bob BurtOrganic Sound" and others in JapanNumerous distributorsWe sell our products directly in stores and on the web.

「Advance GuitarsisTCGAKKIIn 2023, we will be the first music store in Japan to open a vintage acoustic guitar specialty store.Gibson's Resource Bookpublished in 2023.
「Okubo Wind Instrument Storewas launched in 2013 as an independent store specializing in used and vintage wind instruments, and now sells new products directly as a domestic and international distributor.

If your guitar goes out of tune or loses its sound after purchase, we will take care of it free of charge. Please feel free to contact us. The warranty period varies depending on the product.

Charges will apply in the following cases
When modifications, special adjustments, etc. are requested.
When replacing consumable parts such as batteries
When your watch has been repaired or modified by someone other than us.
When the product is damaged due to the customer's carelessness or intentional act.
When the product is damaged due to the customer's negligence or willful misconduct
Repair of scratches, repainting or polishing
Repair of scratches, repainting and polishing
Replacement and repair
Unwarranted goods

Please note
Junk items and other non-warranty items are not included.
Please note that there may be cases in which parts are not available for repair, and that the tone and playing feel may change after repair.
Used products are not guaranteed by the manufacturer.
Please bear the shipping costs for sending the repaired product and returning it to us.
Please note that the desired setting or sound may not be obtained due to the condition or construction of the instrument.
Please note that the warranty will not be honored if you do not have your warranty card with you.
In the event that the instrument is not repairable or the repair cost exceeds the purchase price, we will replace the instrument with a product of equivalent value.
Warranty coverage is limited to the first owner of the product.
Secondary sales of the product are not covered under warranty.

Trade-ins, returns, and replacementsClick herePlease visit ▶︎

The return policy for used merchandise purchased is as follows
We will accept returns if you contact us within 6 days of receipt of the merchandise. Please note that the customer is responsible for return shipping charges (including handling charges for cash on delivery) and bank transfer charges if the return is at the customer's convenience.
We will not accept returns or refunds if we cannot confirm the return shipment within 7 days from the date of arrival.
In the case of a return due to our failure, we will refund both the shipping and handling costs after confirming the return of the merchandise.
We do not accept returns or cancellations for items ordered by the customer, items made to order, items that are delivered after modifications requested by the customer such as refrets, or new items after opening the package.

Trade-in (replacement)
If you no longer like the product or are bored with it, that's okay. Please let us buy it back!
Within one month of purchase, we will trade-in the product at 80% of the purchase price (excluding tax).
(The product must be in the same condition as when it was purchased with a sales price of 20,000 yen or more excluding tax. The purchase price must be equal to or greater than the trade-in value. Shipping costs are to be borne by the customer.)
You can buy back the item anytime, even after the *period has passed. You can also buy back only.

Guarantee and User Guide is here: ▶︎

We will only repair instruments that are owned by the customer.
Cancellation is not allowed after you have agreed to the estimate and the work has begun.
If we are unable to contact you for more than two weeks after receiving your order, we will cancel the repair and send the instrument back to you by cash on delivery. If there is any work that has been done up to that point, we will charge the appropriate amount for the work by cash on delivery.
If the instrument is not picked up within one month after we are notified that repairs are complete, we will return the instrument to you, postage prepaid. If the item is returned to us and we do not receive a reply within 10 days after sending an email to the email address you provided requesting pickup of the item (the same applies if the item is returned twice with freight collect), we will consider the item to be a waiver of your right of ownership and will not be able to accept the item back. Please be advised that we will dispose of your items at our own discretion. You agree that we have the sole discretion to decide what to do with the items you leave with us. (The same applies if we cannot reach you by phone or if you do not respond to our e-mails.)
We may contact you with a change in the estimated price if we find any other problems or symptoms during the course of the repair.
We may charge a separate estimate depending on the nature of the repair.
If an estimate fee is incurred, you will be charged for the estimate fee even if the repair is not performed.
We will take the utmost care in repair work, but we cannot be held responsible for minor damage (small scratches, dents, slight discoloration, discoloration, etc.) caused by the work.
Please note that the delivery date may change due to various reasons such as the work process.
Please note that we may not be able to provide certain parts for repairs that require parts replacement. In such cases, we will proceed with an alternative equivalent product.
If you wish to have the parts returned to you, please indicate so in this document.
We will repair any damage caused by unexpected natural disasters or accidents, but we will not be held responsible for any further damage.
In the event of a malfunction of the repaired part, we will repair it again. As a general rule, the repair warranty period is 90 days from the date of repair completion.
The warranty does not cover any parts or materials other than the repaired part or those provided by the customer.

We will respond to various requests such as TV filming cooperation.

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