To request a repair, please place an order for the "Repair Ticket" available on our website. This procedure applies to instruments purchased from our store as well as those purchased from other retailers.
Guitar Repair - Bass
How to Request a Repair
[Important Notes Regarding Applications] (Click to view details)
Please be sure to review the following information before using our repair service.
- Repairs are limited to instruments owned by the customer.
- We accept only one instrument per application.
- All communications from our store will be sent via email. Please ensure your email settings allow you to receive messages from the domain “@tcgakki.com” in advance.
- Please note that if we do not receive a response from you within one week of our initial contact, your application will be automatically canceled.
Our entire staff is committed to providing the best possible service to as many customers as possible.
If you have any questions, please feel free to contact us.
Contact: web@tcgakki.com
*Important Notice*: An account on our website is required to apply. If you do not have an account, please refer to the page below and register.
If you need urgent repairs—such as "the sound suddenly stopped before a live performance" or "it broke down unexpectedly"—
・Please be sure to contact us by phone in advance. (We cannot guarantee that we will be able to accept your repair request.)
・While we may not be able to accommodate every request depending on the circumstances, we will do our best to assist you.
・We cannot accept or handle repairs for items brought in without prior notice. We appreciate your understanding and cooperation.
About Leaving Instruments for Repair (Click to view details)
・We only accept instruments owned by the customer for repair.
・Once you have agreed to the estimate and we have begun work, cancellations are not permitted.
・If we are unable to contact you for more than two weeks after accepting your repair request and sending you a quote or notification regarding additional repairs, we will cancel the repair and return the instrument to you via collect-on-delivery. Additionally, if any work has been performed up to that point, we will invoice you for the corresponding labor costs via cash on delivery.
・If you do not pick up your instrument within one month of being notified that the repair is complete, we will return it to you with shipping charges due upon delivery.Nevertheless, if the item is returned to our shop and we send an email to the email address you provided requesting pickup, but we do not receive a reply or a response indicating specific pickup arrangements within 10 days (the same applies if a collect-on-delivery shipment is returned twice), we will deem this an abandonment of ownership and dispose of the item at our discretion. Please be advised of this in advance.You agree to leave the disposition of the item in our sole discretion. (The same applies if we are unable to reach you by phone or if we do not receive a reply to the email we sent.)
・If other defects or issues are discovered during the repair process, we may contact you regarding a change to the original estimate.
・Depending on the nature of the repair, a separate estimate fee may apply.
・If an estimate fee is incurred, you will be responsible for paying that fee even if you decide not to proceed with the repair.
・While we take the utmost care during repairs, we cannot be held responsible for minor damage resulting from the repair process (such as small scratches, dents, slight changes in condition, or discoloration).
・Delivery dates may change due to various factors, such as the repair process.
・For repairs requiring part replacement, we may not be able to source certain parts. In such cases, we will proceed using an equivalent substitute.
・Parts deemed unusable after replacement will be disposed of unless you specifically request otherwise. If you wish to retrieve these parts, please indicate so in this document.
・In the event of damage occurring while the item is in our care due to unforeseen natural disasters or accidents, we will perform repairs but cannot assume any further liability.
・If a defect occurs in the repaired area, we will perform a re-repair. The repair warranty period is generally 90 days from the date of repair completion.
・If an instrument is sent to us by mail for adjustment (such as setup changes based on the customer’s playing preferences or feel), it may be difficult to clearly determine the “presence or absence of a defect” as we would with a repair. ・If you wish to have the instrument readjusted, please contact us within one week of its arrival. We will perform the readjustment once at our expense, covering round-trip shipping costs.
・Parts other than those repaired, as well as any parts provided by the customer, are not covered by the warranty.
・We handle all items entrusted to us with the utmost care; however, please note that we cannot be held responsible for any minor scratches or changes in condition due to natural aging that may occur while the item is in our possession.
Repair Price List for Guitars・Bass
"The following are approximate base labor rates. Prices may vary depending on the instrument’s condition and the parts used. We will provide an official estimate after inspecting the actual instrument."
◯ Electric Guitar・Bass
Adjustment... 5,000 yen
Pickup Replacement (1 pickup)・・・5,000 yen and up
Wiring Repair... 5,000 yen and up
Nut Replacement (includes adjustment)... 15,000 yen and up
Fret Leveling (includes adjustment)... 36,000 yen and up
Refret (includes adjustment)... 90,000 yen and up
◯ Acoustic Guitar
Adjustment... 5,000 yen
Nut Replacement (includes adjustment)... 15,000 yen and up
Saddle Replacement (includes adjustment)... 15,000 yen and up
Bridge Reattachment (if detached) ... 15,000 yen and up
Fret Leveling (includes adjustment and saddle replacement)... 40,000 yen and up
Refret (includes adjustment)... 100,000 yen and up
*All prices exclude tax
Why Choose TC-TUNE for Repairs
Please take advantage of our second opinion service
Have you ever been turned away by another shop with comments like, “The repair costs will be too high—it’s cheaper to just buy a new one”?
You don’t want to part with an instrument you’re attached to, do you? We welcome consultations for a second opinion on instrument repairs!
At TCGAKKI, we pride ourselves on our wide range of repair methods, so we may be able to offer you a better solution—both in terms of technical expertise and cost. Please feel free to consult us about anything before giving up.
We’ll listen to your needs
We don’t just do what you ask—like “Please do this,” and then simply say “Okay!” Our goal is to fulfill your true needs, even those you might not realize yourself. We start by listening to all your details. You might be surprised that we’re a little different from your average repair shop, but let’s work together to find the best solution.
For customers who live too far away to visit our shop, we also offer mail-in repair services. To ensure you feel at ease, we’ll send you photos of the repair progress via email and can proceed with the work while consulting with you over the phone or via email.
We maintain a large inventory of rare parts
Have you given up because you can’t find the right parts?
Instrument repair requires not only technical skill but also the efficient use of period-appropriate parts and wood, as well as a diverse inventory of components.
To meet any request, we stock even the most unlikely parts to bring your instrument back to life.
To achieve the ideal restoration and repair, we stock not only Gibson and Fender parts but also vintage parts from Japanese manufacturers.
Even if you think it’s impossible, please feel free to consult with us.
Frequently Asked Questions
Q. Is the repair estimate free? Can I cancel after seeing the price?
A. Yes, estimates are free of charge. Our expert staff will personally inspect your guitar and Bass to recommend the best course of action and provide an accurate cost estimate.
Please rest assured that if you are not satisfied with the quote amount or details, you can cancel before we begin work.
(※Please note that you will be responsible for the return shipping costs in the event of cancellation.)
Even if you’re unsure whether to proceed with the repair, please feel free to contact us first for an initial assessment of the current condition.
Q. Can you repair guitars or Bass purchased from other stores?
A. Yes, of course. We are happy to accept instruments purchased from other stores or items acquired through online auctions.
Please also feel free to use us for a second opinion on instruments that other shops have told you “can’t be repaired” or “you should replace.”
At TC-TUNE, we leverage our extensive stock of vintage parts and unique expertise to help revive instruments you may have nearly given up on.
Q. How long does it take? Can you handle urgent repairs (same-day service)?
A. Our standard turnaround time is approximately 1 to 2 weeks from the time we receive your instrument, but this may vary depending on the nature of the repair and our current workload.
If you have a specific need, such as “I need it fixed quickly because I have a gig coming up,” please be sure to contact us by phone in advance. We will do our best to accommodate your request as flexibly as possible.
Q. My instrument is quite old, and I was told parts aren’t available. Can you still repair it?
A. Please feel free to contact us. At TCGAKKI, we maintain a large inventory of genuine parts for vintage guitars and Bass, as well as vintage alternatives.
We specialize in repairs and restorations using parts that are difficult to obtain at typical repair shops.
Q. I live far away. Can I send my instrument in for repair?
A. Yes, we accept repair requests via shipping from anywhere in the country.
After applying for a repair ticket, please send your instrument to our shop.
Upon arrival, our repair technician will inspect the instrument and discuss the repair plan with you via email or phone.
We strive to provide the same level of reassurance as an in-person visit, such as sending you photos of the repair process as it progresses.
Q. What kinds of modifications (customizations) do you offer?
A. We offer a wide range of services, including pickup replacement and wiring modifications, as well as component installation and the addition of special switches.
Even if you have a vague idea—such as “I want a fuller sound” or “I want to reduce noise”—our experienced staff will propose concrete customization plans.
Q. What payment methods are available? Is installment payment available?
A. Yes, we accept various payment methods.
In-store, you can pay with cash, credit cards, and electronic money.
For online orders (mail-order purchases), in addition to credit card payments, bank transfers, and cash on delivery, shopping loans (installment payments) are also available.
Q. Can you repair instruments that are quite old?
A. Yes, please leave it to us. TC-TUNE specializes in vintage guitar repairs, so handling instruments that are decades old is our forte.
Our repair technicians are well-versed in the unique issues associated with older instruments, such as warping of the wood and deterioration of parts due to aging, and will carefully restore them without compromising the instrument’s value or tone.
We can handle even difficult cases that other shops have turned down, as well as repairs requiring rare vintage parts, thanks to our extensive inventory.
Notice Regarding Changes to the Guitar and Bass Instrument Repair Acceptance Process
We are pleased to announce that we have fully resumed accepting instrument repair requests from customers, moving away from the previous lottery system. In response to your feedback, we have reorganized our reception system and are now able to accept repair requests from all customers.