Trade-in (Replacement Purchase)

 

Trade-in (Replacement Purchase)
If you change your mind or get tired of it, no worries! We'd love to buy it back from you!!
We will trade in your device for 80% of the purchase price (excluding tax) within one month of purchase.
(Items must be in the same condition as when purchased and have a pre-tax retail price of ¥20,000 or more. The value of the purchased item must be equal to or greater than the trade-in item. Shipping costs are the customer's responsibility.)
※Even if the period has passed, it's okay—please allow us to buy it back anytime. Buyback only is also acceptable.

Warranty Information

TCGAKKIElectric Guitar/ElectricBass/Effector/Amplifier

◎Warranty Coverage (Adjustment Warranty: Up to 5 Years)
If your product malfunctions or stops producing sound after purchase, we will provide free service. Please feel free to contact us. Warranty periods vary by product.

◎The following cases will incur a fee
・If you wish to request modifications, special adjustments, etc.
・When replacement of consumable parts such as batteries is required
・If repairs, modifications, etc., are performed at a location other than our store
・Damage caused by customer negligence or intentional acts
・Processing and modification of components
・Repairing scratches, repainting, and polishing
・Repairs and part replacements required for custom setups
・Products without warranty

◎Please note in advance
・Items such as junk goods and other non-warranty items are excluded.
・Some parts may be difficult to source, making repairs impossible in certain cases. Additionally, tone and playing feel may change after repairs.
・Used items do not come with manufacturer warranties or similar guarantees.
・Please bear the shipping costs for sending and returning the item for repair.
・Due to the condition or structure of the instrument, it may not be possible to achieve your desired settings or sound.
・If you do not bring your warranty card, the item will not be covered under warranty.
・If the item is beyond repair or the repair cost exceeds the purchase price, we will replace it with an item of equivalent value.
・The warranty applies only to the original owner who purchased the item.
・Items sold secondhand are excluded from coverage even within the warranty period.

Advance Guitars: Acoustic Guitars / Ukuleles / Banjos

◎Warranty Coverage (Peace of Mind Warranty: Up to 6 months)
We will provide free service for the following defects occurring during normal use within one month or six months after purchase.
･Playing issues such as buzzing or muffled notes
･Bracing detachment, bridge detachment, binding detachment
• If the string height has changed significantly since purchase
※Please note that shipping costs for strings, consumable/replacement parts, and repair items, as well as return shipping costs, will be borne by the customer.

◎The following cases will incur a fee
･Cracks, splits, discoloration, warping in wood components
※Please note that even during normal use, charges will apply due to the product's characteristics.
Adjustments, replacements, and repairs as needed to suit your preferences
※String height/saddle adjustment, neck ironing/resetting, fret leveling, scratch repair, refinishing, etc.
• Modifications, special adjustments
･Replacement of consumable parts such as batteries, nuts, and saddles
• Processing and modification of components
Damage caused by customer negligence or intentional acts
Damage or malfunction caused by natural disasters

◎Please note in advance
• Electrical components such as pickups and preamps, as well as accessories other than the instrument itself, are not covered under warranty.
* Some parts may be difficult to source, making repairs impossible in certain cases. * The tone or feel may change after repairs.
Used items do not come with a manufacturer's warranty.
*Due to the condition or structure of the instrument, it may not be possible to achieve your desired settings or sound.
* This warranty does not apply if you do not present this warranty card, or if the product has been repaired or modified by a shop other than ours.

◎If you have any concerns,
If you encounter any issues while using our products, please contact us first. We will handle adjustments and repairs outside the warranty period responsibly.

*March 13, 2025: Warranty Conditions and Period Change

Okubo Gakki：Wind instruments in general

◎Warranty Coverage (Up to 1 Year)
Upon arrival, we perform internal cleaning, replace consumables as needed, and carry out necessary repairs and maintenance. Should the instrument malfunction or cease to produce sound during normal use, we will address the issue free of charge.

◎The following cases will incur a fee
• For key processing, parts modification, or special adjustments
･If adjustments or repairs are performed by anyone other than our store, or if you perform them yourself
• When replacement of consumables (such as tampons, cork, felt, etc.) is required
• Damage caused by customer negligence or intentional acts
• Scratch repair, repainting and polishing, interior cleaning
･Replacement and repair required for settings tailored to specific preferences

◎Please note in advance
Used items do not come with manufacturer warranties or similar guarantees.
Please bear the shipping costs for sending and returning the repaired item.
*Due to the condition and structure of the instrument, we cannot guarantee the desired settings.
*This warranty does not apply if you do not present this warranty certificate.

 

Is it okay for minors?
Minors may sell items, but parental consent is required. Please see this 'Purchase AgreementPlease print out the form, fill it out, and bring it with you or send it along with your instrument.

 

Regarding Reservations
・The reservation period is within 3 business days, including the date of your request.
・If you wish to extend the reservation period due to unavoidable circumstances, please be sure to contact us.

 
Regarding the Sale
・The sale is considered finalized once the purchase is confirmed and a deposit is received.
・The reservation period is one week.
・If you cancel after a sale is confirmed, or if you do not purchase the item within the sale period, the sale will be deemed void. In either case, the deposit will not be refunded.


Regarding Storage of Purchased Items 
・If you do not collect your purchased item within 30 days of purchase, we will ship it to you with shipping charges payable upon delivery.Furthermore, if the consigned item is returned to our store and we send an email to the provided email address requesting pickup, but we do not receive a reply or a specific method for pickup within 10 days (including cases where the COD shipment is returned twice), we will consider ownership abandoned and dispose of the consigned item at our discretion. Please understand this policy.You agree that the disposition of the items is entirely at our discretion. (This also applies if we cannot reach you by phone or if you do not reply to our emails.)


Regarding Appraisal and Storage
・Instruments subject to appraisal must be the customer's personal property.
・We will contact you once the appraisal is complete, so please proceed with the necessary steps.
・If you are not satisfied with the appraisal, we will promptly return the item. (Please note that if you wish to have it shipped back, we will send it collect.)
・If you do not complete the necessary procedures or collect your items within 30 days of receiving our appraisal notification, we will return them to you with shipping charges payable upon delivery.Furthermore, if the consigned item is returned to our store and we send an email to the provided address requesting pickup, but receive no response or specific instructions for pickup within 10 days (including cases where the COD shipment is returned twice), we will consider ownership abandoned and dispose of the consigned item at our discretion. Please understand this policy.You agree that the disposition of the items is entirely at our discretion. (This also applies if we cannot reach you by phone or receive no response to our emails.)


About Repairs 
・Instruments for repair must be the customer's personal property.
・Once you have agreed to the estimate and we have begun work, cancellation is not possible.
・If we are unable to reach you for over two weeks after contacting you regarding estimates or additional repairs following your repair request, we will halt the repair process and return the instrument to you collect. Furthermore, if any work has been performed up to that point, we will charge you for the corresponding labor costs via cash on delivery.
・If you do not collect your repaired item within one month of receiving notification of completion, we will return it to you with shipping charges payable upon delivery.Furthermore, if the item is returned to our store and we send an email to the provided address requesting pickup, but receive no response or specific instructions for pickup within 10 days (including cases where the COD shipment is returned twice), we will consider ownership abandoned and dispose of the item at our discretion. Please be aware of this policy.You agree that the disposition of the items is solely at our discretion. (This also applies if we cannot reach you by phone or receive no reply to our emails.)
・If other malfunctions or symptoms are identified during the repair process, we may contact you regarding a change to the estimate amount.
・Depending on the repair work, an additional estimate fee may apply.
・Even if you decide not to proceed with the repair after an estimate fee is charged, you will be responsible for paying the estimate fee.
・We will perform repairs with the utmost care, but we cannot be held responsible for minor damage resulting from the work (such as small scratches or dents, slight discoloration or deterioration, etc.).
・Delivery dates may change due to various circumstances, including production processes.
・For repairs requiring part replacement, certain parts may not be available. In such cases, we will proceed using equivalent substitute parts.
・Parts deemed unusable during replacement will be disposed of unless specifically requested otherwise by the customer. Customers wishing to retain parts should indicate this in this document.
・In the event of unexpected natural disasters, accidents, or other incidents resulting in damage to items while in our custody, we will provide repair services. However, we cannot accept responsibility beyond this.
・If a defect occurs in the repaired area, we will repair it again. The repair warranty period is generally 90 days from the date of repair completion.
・Parts other than those repaired, as well as any parts provided by the customer, are not covered under warranty.

 

Please
・We handle all items entrusted to us with the utmost care. However, please understand that we cannot be held responsible for any minor scratches or changes in condition due to aging that may occur while the items are in our custody.

 

Information Regarding Retailers
Antique Dealer License No. 304360609107
Tokyo Metropolitan Public Safety Commission
Music Solutions, Inc.
1-11-23 Hyakunin-cho, Shinjuku-ku, Tokyo
Type of handling: Tools

Designated International Species Operator Operator Number S-3-13-30679
Businesses dealing in ivory, hawksbill turtles, etc.
Ministry of the Environment and Ministry of Economy, Trade and Industry