{"product_id":"repair-reception-2","title":"*Please be sure to read the description. Repair Ticket (0 yen) [Okubo Gakki]","description":"\u003ch2\u003e \u003cspan style=\"color: rgb(0, 0, 0);\"\u003e[Please Be Sure to Read This First]\u003c\/span\u003e \u003cbr\u003e \u003c\/h2\u003e \u003chr\u003e \u003cp\u003e \u003cbr\u003e\u003cstrong\u003e1. After placing your order, please wait for an email from us\u003c\/strong\u003e. \u003cbr\u003eThere is no need for you to contact us first after placing your order. \u003cbr\u003eWe will review your order details and contact you from an email address ending in “@tcgakki.com” within one business day. \u003cbr\u003ePlease reply to the email you receive with the required information. \u003cbr\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003e\u003cstrong\u003e*We are closed on Wednesdays.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e2. If You Do Not Receive an Email \u003c\/strong\u003e\u003cbr\u003eIf you have not received an email within one business day of placing your order, please first check your spam folder. \u003cbr\u003eIf the email is not in your spam folder, please contact us via the chat button in the lower right corner or via LINE, including your order number.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e3. Please confirm where you purchased the instrument\u003c\/strong\u003e \u003cbr\u003eFor instruments purchased at Okubo Music Store, please select “Purchased at Our Store.” \u003cbr\u003eFor instruments purchased elsewhere, please select “Purchased at Another Store.”\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e4. In-store drop-offs are by appointment only\u003c\/strong\u003e \u003cbr\u003ePlease reply to the email you receive from us with your preferred date and time to schedule your appointment. \u003cbr\u003eTo ensure a smooth process, please bring your instrument only after your appointment time has been confirmed.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e5. We also accept repairs by mail.\u003c\/strong\u003e \u003cbr\u003eCustomers who live far away or have difficulty visiting our store can request repairs by mail. \u003cbr\u003eIf you wish to send your instrument by mail, please reply to the email you receive from us with “Request for Mail-In Service.” \u003cbr\u003eWe will provide instructions on how to ship your instrument; please review these details before sending it.\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003chr\u003e \u003cp\u003e\u003cstrong\u003e \u003cbr\u003e[About Repair Tickets]\u003c\/strong\u003e \u003cbr\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003eThis is a repair request ticket for instruments purchased from Oku Kanko Gakki. \u003c\/span\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003e \u003c\/span\u003eApplying for a ticket is free. \u003cbr\u003eAfter inspecting the condition of your instrument, we will inform you of the necessary work and fees. \u003cbr\u003eYou are not required to proceed with the recommended repairs. \u003cbr\u003eYou can decide whether to proceed with the repair after reviewing the explanation and estimate. \u003cbr\u003eInstruments purchased from Oku Kanko Gakki may be covered by our tuning warranty. \u003cbr\u003e*Work performed outside the warranty period or not covered by the warranty will incur a fee.\u003c\/p\u003e \u003chr\u003e \u003cp\u003e\u003cstrong\u003e \u003cbr\u003e[How to Apply]\u003c\/strong\u003e \u003cbr\u003e\u003cbr\u003e\u003cspan\u003e\u003cstrong style=\"font-size: 0.875rem;\"\u003e①\u003c\/strong\u003e\u003c\/span\u003e \u003cspan\u003e\u003cstrong style=\"font-size: 0.875rem;\"\u003ePlease\u003c\/strong\u003e\u003c\/span\u003e \u003cspan\u003e\u003cstrong style=\"font-size: 0.875rem;\"\u003eregister\u003c\/strong\u003e\u003c\/span\u003e \u003cspan\u003e\u003cstrong style=\"font-size: 0.875rem;\"\u003eas\u003c\/strong\u003e\u003c\/span\u003e \u003cspan\u003e\u003cstrong style=\"font-size: 0.875rem;\"\u003ea\u003c\/strong\u003e\u003c\/span\u003e \u003cspan\u003e\u003cstrong style=\"font-size: 0.875rem;\"\u003e\u003cmeta charset=\"UTF-8\"\u003emember. (Registration is free.)\u003c\/strong\u003e \u003cbr\u003e\u003c\/span\u003e You must be a registered member of our website to apply for a repair ticket. \u003cbr\u003e\u003cstrong\u003e→ \u003ca href=\"https:\/\/tcgakki.com\/blogs\/news\/accountregistration\"\u003eClick here for\u003c\/a\u003e \u003ca href=\"https:\/\/tcgakki.com\/blogs\/news\/accountregistration\"\u003emembership registration instructions\u003c\/a\u003e \u003cbr\u003e\u003c\/strong\u003e*If you place an order without registering as a member, your repair request will be invalid. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003e②\u003c\/strong\u003e \u003cstrong\u003ePlease\u003c\/strong\u003e \u003cstrong\u003everify\u003c\/strong\u003e \u003cstrong\u003ethat\u003c\/strong\u003e \u003cstrong\u003eyou\u003c\/strong\u003e \u003cstrong\u003eare\u003c\/strong\u003e \u003cstrong\u003elogged\u003c\/strong\u003e \u003cstrong\u003e\u003cmeta charset=\"UTF-8\"\u003ein.\u003cspan\u003e  \u003c\/span\u003e\u003c\/strong\u003e\u003cbr\u003eClick the account button in the upper-right corner of the screen; if “Order History” is displayed, you are logged in. \u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e \u003chr\u003e \u003cp\u003e~Smartphone Screen~ \u003cbr\u003eTap \u003cstrong\u003e\u003cspan\u003ethe account button in the upper-right corner of the screen → If the “Order History” screen appears, you’re logged in \u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-bottom: 16px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0608\/1321\/3933\/files\/IMG_1482_a7ecd008-3316-4cf2-a89d-5ea7b84c958a_480x480.jpg?v=1712902983\"\u003e\u003c\/div\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\"\u003e~PC Screen~ \u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan\u003eIf “Welcome, [Your Name], My Account” is displayed in the top right corner of the screen, you’re logged in\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-bottom: 16px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0608\/1321\/3933\/files\/2024-04-12_14.33.28_480x480.png?v=1712900220\"\u003e\u003c\/div\u003e \u003chr\u003e \u003cp\u003e\u003cstrong\u003e \u003cbr\u003e③ On \u003cmeta charset=\"UTF-8\"\u003ethis page, select whether the item was purchased from our store or another retailer, then add it to your cart. \u003cbr\u003e\u003cspan\u003e　*Applications are \u003c\/span\u003elimited\u003cspan\u003e \u003c\/span\u003eto one ticket \u003cspan\u003eper person \u003c\/span\u003eper transaction\u003cspan\u003e. Simultaneous applications for multiple tickets will all be invalidated.\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: #2b00ff;\"\u003e\u003cspan style=\"color: #000000;\"\u003e④\u003cmeta charset=\"UTF-8\"\u003e \u003cspan\u003eConfirm that there is one repair ticket, then proceed to “Checkout.”\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e \u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003e⑤\u003cmeta charset=\"UTF-8\"\u003e \u003cspan\u003eOnce “Order Complete” appears, your request has been processed. We will send you a confirmation email at a later date.\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003c\/strong\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: start;\"\u003e \u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/strong\u003e \u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: start;\"\u003e \u003chr\u003e \u003cstrong\u003e\u003c\/strong\u003e \u003c\/div\u003e \u003ch2\u003e  \u003cbr\u003e⚠️ Important Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003eRepairs are limited to \u003cstrong\u003emusical instruments owned by the customer\u003c\/strong\u003e. \u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWe can only accept one instrument\u003c\/strong\u003e per application.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003ePlease \u003cstrong\u003ereply within one week\u003c\/strong\u003e of receiving the order confirmation notification.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003eAfter your repair request is accepted, please \u003cstrong\u003ebring the instrument to our store or mail it to us within one month of your reply\u003c\/strong\u003e. *You are responsible for shipping costs.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003eYou must \u003cstrong\u003ehave an account on our website\u003c\/strong\u003e to apply.  \u003cbr\u003e*Please note that while you can submit an application without registering, it will not be accepted.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003eWe will contact you via email from the \u003cstrong\u003e@tcgakki.com\u003c\/strong\u003e domain. Please ensure your email settings allow you to receive messages from this address.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003e\u003cstrong\u003eIf you have difficulty using the website, our in-store staff can assist you with the application. Please feel free to ask for help. \u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003chr\u003e \u003ch2\u003e  \u003cbr\u003e📄 Terms of Agreement (Must Read)\u003c\/h2\u003e \u003cp\u003eBy submitting a repair ticket, \u003cstrong\u003eyou are deemed to have agreed to\u003c\/strong\u003e \u003ca href=\"https:\/\/tcgakki.com\/pages\/repair-guitar\"\u003ethese repair service terms and conditions\u003c\/a\u003e.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003eDuring the repair process, we may contact you regarding estimates or additional work. If \u003cstrong\u003ewe are unable to reach you for more than two weeks\u003c\/strong\u003e, we will \u003cstrong\u003esuspend the repair\u003c\/strong\u003e and \u003cstrong\u003ereturn\u003c\/strong\u003e the instrument \u003cstrong\u003eto you via cash-on-delivery\u003c\/strong\u003e.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cspan\u003eAdditionally, if any work has been performed up to that point, we will \u003cstrong\u003ebill\u003c\/strong\u003e you \u003cstrong\u003efor the corresponding labor costs via cash on delivery\u003c\/strong\u003e.\u003c\/span\u003e\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cmeta charset=\"UTF-8\"\u003eMinors must obtain parental consent to purchase or use this repair ticket (i.e., to have work performed). If we cannot confirm consent, we may postpone the start of work. Please see \u003ca href=\"https:\/\/tcgakki.com\/pages\/terms-of-service\" rel=\"noopener\" target=\"_blank\"\u003ethe [Terms of Service]\u003c\/a\u003e for details.\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cbr\u003e\u003c\/div\u003e \u003cp\u003e\u003cspan\u003eIf you have any questions, please feel free to contact us. Our entire staff sincerely looks forward to receiving your requests.\u003c\/span\u003e\u003c\/p\u003e","brand":"大久保管楽器","offers":[{"title":"Items Purchased at Our Store","offer_id":67580296560877,"sku":"TCTUNE01","price":0.0,"currency_code":"JPY","in_stock":true},{"title":"Purchased at another store \/ Unknown","offer_id":67580296593645,"sku":null,"price":0.0,"currency_code":"JPY","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0608\/1321\/3933\/files\/A_.001_995e366e-679e-4e49-9c46-0e2854af2524.jpg?v=1793451143","url":"https:\/\/tcgakki.com\/en\/products\/%f0%9f%8e%9f%ef%b8%8f-repair-ticket-free-tcgakki-advance-guitars-1","provider":"TC楽器 - TCGAKKI","version":"1.0","type":"link"}